Brian Burgess | Page 8

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

LOUISMOLINARO, Thank you so much for taking the time to leave us a stellar 5-star review! We're delighted to hear that you had an excellent sales experience at Toyota of Scranton. Brian is truly dedicated to providing exceptional customer service, and we're thrilled that he went above and beyond to help you find the perfect car at a price you loved. At Toyota of Scranton, we strive to make the car-buying process a seamless and enjoyable one, and it's wonderful to know that Brian's efforts made a positive impact on your experience. We'll make sure to pass along your kind words to Brian and acknowledge his outstanding service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DANVERBECK, Thank you for your positive review! We are delighted to hear that our team at Toyota of Scranton provided you with friendly and professional service. It's great to know that they were able to find a vehicle that suited your budget. We appreciate your feedback and look forward to serving you again in the future. The Sales Team Toyota of Scranton

Toyota of Scranton responded

JKUHAR955, Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you. At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team. We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

XMOLINA671, Thank you for taking the time to complete a 5-star review on your recent buying experience. We are delighted you enjoyed working with our sales team, and they provided excellent service. We hope you enjoy your new vehicle for many miles to come. Thank you for commenting on what it feels like as a customer at our dealership. You felt welcomed by our team, and that is so important to us. We look forward to a long time friendship with you and your family. Thank you for choosing Toyota of Scranton. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Ralichnie, So sorry to hear of the error in sending a request to complete an online review. We are disappointed to see the 1- star rating. Hope all went well at the time of sale. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JMVANDEM, Thank you for sharing your positive experience with us! We are thrilled to hear that your experience with our dealership was excellent and that Brian, your sales representative, was the best. It is great to know that he was able to make your whole experience effortless and easy. At our dealership, we strive to provide our customers with exceptional service and an enjoyable car buying experience. We are glad that we were successful in achieving this with you, and we appreciate your kind words and recommendation. We will be sure to pass along your compliments to Brian and the rest of our team. Please do not hesitate to reach out to us if you have any further questions or concerns. We look forward to serving you again in the future. Thank you for choosing our dealership for your vehicle purchase. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi DUFFS32, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that Brian provided you with excellent service and that you enjoyed our waiting area and cafe. We strive to make the car-buying process as easy and enjoyable as possible for our customers, and it sounds like we hit the mark with you. We appreciate your business and look forward to serving you again in the future! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

JKEVRA, Thank you for the 5 star rating on your recent sales experience. We all appreciate you taking the time to offer feedback on your experience. Our goal is to provide a a top-notch experience in a timely manner. We are thrilled you enjoyed working with Brian Burgess and Michael Reilly. thank you for letting us know. We hope to see you at your service visits, and look forward to a long time friendship. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

NICMURPH12, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are delighted you enjoyed working with Brian. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com