Brian Burgess
Brian Burgess at Toyota of Scranton

Brian Burgess | Page 9

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
217 Reviews
4.9

217 Reviews

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217 Reviews of Brian Burgess

January 21, 2023

Dealership Rating
Employee Rating

I felt like I was treated like family from the minute I walked in the fire for the first time. This was my first Toyota purchase from Toyota of Scranton, but I do not plan on it being my last. I was reall More

by Dan Hart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, George Zepherin

Jan 22, 2023

Toyota of Scranton responded

Hi Dan, We are thrilled you had an outstanding sales experience. Welcome to the Toyota of Scranton family. We strive to provide the ultimate guest experience at every visit. We appreciate your business and value you as our customer. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

January 20, 2023

Dealership Rating
Employee Rating

Brian and Howard were great to work with. They were both very kind and helpful and answered all of my many questions. They both made the process very easy! More

by COLLINS.ARIANNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

Jan 22, 2023

Toyota of Scranton responded

COLLINS.ARIANNA, Hi ARIANNA, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We are delighted you enjoyed working with Brian, Howard and our sales team. Thank you for letting us know. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 17, 2023

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Employee Rating

The employees at Toyota of Scranton is very nice and helpful. The customer service is also fantastic. More

by LAASIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Higgins

Jan 18, 2023

Toyota of Scranton responded

LAASIA, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with Brian and our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 27, 2022

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Employee Rating

Excellent dealership! ! I tell everyone who is looking for a car to go to Toyota of Scranton! Everyone there took care of me. From the moment I called until the day I wa More

by SCLPROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti, Richard LaRussa, Brian Cloud , Alan Aimer, Ryan Cali, Michael Reilly, Howard Sweeny

Dec 27, 2022

Toyota of Scranton responded

SCLPROD, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 01, 2022

Dealership Rating
Employee Rating

Very professional, Brian was not high pressure,answered all our questions.gave us a complete tour of car. Walked us through all the technology. We were not familiar with. Dealership did wonderful job. More

by ABE4UPS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

Dec 01, 2022

Toyota of Scranton responded

Hi ABE4UPS, Thank you for taking the time to offer your feedback on your recent buying experience. We all appreciate your efforts. We are thrilled all went well and you enjoyed working with our sales team. Is there anything we could have done differently to earn a 5 star rating? Please let us know. You can call me at 570.702.8776 to further discuss. Please know your feedback is appreciated. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

November 24, 2022

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Employee Rating

Just need a little longer test ride, it's too short of distance to really test out the vehicle More

by LINDSAY.J.ORLOSKI
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, George Zepherin

Nov 29, 2022

Toyota of Scranton responded

Hi Lindsay, Thank you for taking the time to let us know about your recent sales experience at our dealership. We noted your comment regarding the test drive. Thanks for letting us know. You are valued as our customer and your business is appreciated. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 03, 2022

Dealership Rating
Employee Rating

Brian was very helpful. I was able to reach out and communicate any questions across the process of waiting for my car to be delivered and after buying it. More

by ASHLEYFLEDERBACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Nov 03, 2022

Toyota of Scranton responded

Hi Ashley, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and enjoyed working with Brian. Thanks for letting us know. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 25, 2022

Dealership Rating
Employee Rating

Buying a vehicle from Toyota of Scranton was a great experience. Very knowledgeable salesmen and clean showroom. Everyone was so nice to us. More

by DOTADAMSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, George Zepherin

Oct 25, 2022

Toyota of Scranton responded

DOTADAMSKI, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 13, 2022

Dealership Rating
Employee Rating

Great dealership, sales, service and finance. From beggining to end, everything was top notch. Hope to be a customer for life. More

by JEU33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2022

Toyota of Scranton responded

JEU33, Your feedback made me happy! Our goal is to retain our guests by providing the best in service and education regarding the proper care of your vehicle. Thank you for your kind words. Take care, Mary Jo Preno Vice President of Guest Experience

October 01, 2022

Dealership Rating
Employee Rating

Most of the staff is very friendly and courteous. I have worked with the service department several times now and other than one incident shortly after I purchased my Toyota Rav4 from then I am highl More

by JMSNAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, james Brown , Jon Higgins

Oct 03, 2022

Toyota of Scranton responded

Hello JMSNAMS, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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