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Brett Sopocy

Overview Reviews (139) Inventory (456)

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Brett Sopocy

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.6

139 Reviews

4.6

139 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (139) Inventory (456)

139 Reviews of Brett Sopocy

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January 16, 2026

Dealership Rating

Employee Rating

Excellent care and service I recommend him from promotion and accommodation. Good job Kia and its staff and accommodation. Good job Kia and its staff More

by GVCDUDE715

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Jones, Charles Ward, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen

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January 15, 2026

Dealership Rating

Employee Rating

Great Dealership experience was great, efficient and friendly Dealership experience was great, efficient and friendly. O recommended to everyone friendly Dealership experience was great, efficient and friendly. O recommended to everyone More

by JORIANNE_PR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy

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Jan 16, 2026 -

Greenway Kia West responded

Thank you, Jorianne, for the wonderful review! We truly appreciate you choosing Greenway Kia West in Orlando. We’re glad to hear your dealership experience was efficient and friendly, and it means a lot that you’d recommend us to everyone. Enjoy your new ride, and please reach out anytime we can help! — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

January 11, 2026

Dealership Rating

Employee Rating

It took a long time for a single service and they didn't rotate the tires. rotate the tires. More

by edwin.sanabria

Verified Customer

Recommend Dealer

Other Employees Tagged: Brett Sopocy

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Jan 13, 2026 -

Greenway Kia West responded

Thank you for the feedback, edwin.sanabria. I’m sorry your visit took longer than it should have, and I understand how frustrating it is to find that the tire rotation wasn’t completed. Please email me your name, best phone number, and the date of your visit (and any repair order number if you have it). I’d like to review what happened and make this right. — Mark Foster, Service Manager markfoster@greenwayauto.com

January 07, 2026

Dealership Rating

Employee Rating

Tony has been the best service provider that I have worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a simple tire rotation/balance. Mark Foster was rude and basically threw his hands up giving up on me for a simple matter. Making me feel like it’s my problem that I bought rims from another supplier. I’ve stayed up to date on all of my routine maintenance so how is this just NOW an issue and not before? I bought the car in 2023. Super disappointed and upset that I spent that much money on routine maintenance and my car came back in worse condition than when I brought it in. Not to mention it was during the holidays so I didn’t have time to get back there to get it fixed. Here I am almost a month later and still having the same issue because the service team doesn’t know how to put back on hub rings! Save yourself the trouble and go to a dealer who cares about their clients. More

by NONE26

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mark Foster, Tony Nguyen

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Jan 07, 2026 -

Greenway Kia West responded

NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com with your best contact number and the date of your visit so I can assist you. — Mark Foster Service Manager markfoster@greenwayauto.com

January 05, 2026

Dealership Rating

Employee Rating

Prompt service. Customer service like it should be. Glad I am with kia i'd recommend it to anyone Customer service like it should be. Glad I am with kia i'd recommend it to anyone More

by Jaknas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jesse Martins

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Jan 07, 2026 -

Greenway Kia West responded

Jaknas, thank you for the 5-star review! We’re glad you received prompt service and the customer care you deserve. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we’re grateful for the recommendation. We look forward to taking care of you again whenever you need us! — Mark Foster Service Manager markfoster@greenwayauto.com

January 03, 2026

Dealership Rating

Employee Rating

Very friendly staff They seems very concerned about fixing your vehicle and getting it back to you very soon fixing your vehicle and getting it back to you very soon More

by starletta.vinson2121

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy

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Jan 07, 2026 -

Greenway Kia West responded

starletta.vinson2121, thank you for the 5-star review! We’re happy to hear you found our staff very friendly and that our team showed real concern about fixing your vehicle and getting it back to you quickly. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again whenever you need us. — Mark Foster Service Manager markfoster@greenwayauto.com

January 03, 2026

Dealership Rating

Employee Rating

The atmosphere is friendly and welcoming. Everyone is knowledgeable and prompt to answer questions. They are quick and efficient Everyone is knowledgeable and prompt to answer questions. They are quick and efficient More

by daburt264

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy

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Jan 07, 2026 -

Greenway Kia West responded

daburt264, thank you for the 5-star review! We’re glad you found the atmosphere friendly and welcoming, and that our team was knowledgeable, prompt with answers, and efficient. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again anytime! — Mark Foster Service Manager markfoster@greenwayauto.com

December 28, 2025

Dealership Rating

Employee Rating

Dropped my vehicle at 10:30 and let Brett know I needed by 4:00 pm for a trip. He had all my work done and a few special repairs done with time to spare. He's very detailed. Thank you. by 4:00 pm for a trip. He had all my work done and a few special repairs done with time to spare. He's very detailed. Thank you. More

by winztnwolf

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy

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Dec 30, 2025 -

Greenway Kia West responded

Thank you, winztnwolf, for the 5-star review! We appreciate you choosing Greenway Kia West in Orlando. We’re glad Brett was able to get everything completed within your timeline—including the additional repairs—and that his attention to detail made a difference. Thanks again for trusting us, and we’re here anytime you need us! — Mark Foster, Service Manager

December 27, 2025

Dealership Rating

Employee Rating

Me gustaría seguir haciendo los servicios de mi auto en Greenway Kia west. Un buen servicio Greenway Kia west. Un buen servicio More

by yulierlabrada329

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 30, 2025 -

Greenway Kia West responded

¡Gracias, yulierlabrada329! Nos alegra mucho saber que desea seguir haciendo los servicios de su auto en Greenway Kia West en Orlando. Agradecemos su confianza y nos encanta poder brindarle un buen servicio. ¡La esperamos en su próxima visita! — Mark Foster, Service Manager

December 27, 2025

Dealership Rating

Employee Rating

Smooth and easy process. Brett was amazing Car was ready in a timely manner and Brett was very knowledgeable Brett was amazing Car was ready in a timely manner and Brett was very knowledgeable More

by Shelly

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy

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Dec 30, 2025 -

Greenway Kia West responded

Thank you, Shelly, for the wonderful feedback! We appreciate you choosing Greenway Kia West in Orlando. We’re glad your service visit was smooth and easy, that your car was ready in a timely manner, and that Brett was amazing and very knowledgeable throughout the process. We look forward to taking care of you again at your next appointment! — Mark Foster, Service Manager

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