Brandon Rose | Page 9

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Austin. We’re glad to hear that you appreciated the communication at Lithia Hyundai of Anchorage. We also take your note about timing seriously and will continue working to make every service visit as efficient as possible. We hope to see you again soon.

Lithia Hyundai of Anchorage responded

I'm very sorry to see your blinker wasn't fixed properly and that you haven't received a call back. We want to ensure your vehicle is working perfectly, and I'd be glad to assist you with this. Please contact me at your earliest convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

I apologize for the inconvenience and miscommunication regarding your winterization request. We understand how frustrating it can be to make an extra trip, especially when preparing for Alaskan winters. We'll address this with our scheduling team to ensure better clarity in the future. If there's anything more we can do or if you'd like to discuss further, please reach out. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

LORELIE64, it is wonderful to hear that you noticed the improvements in our service team! We truly appreciate your kind words and hope to see you back soon for another smooth experience.

Lithia Hyundai of Anchorage responded

Delynn, thank you for your feedback. We’re glad your experience was positive overall, and we sincerely apologize for the long wait. We’re working to improve our scheduling so your next visit will be quicker and more convenient. We hope to see you back soon!

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We’re glad your service visit started on time and that communication throughout the process was smooth. We’re sorry to hear the cleaning service couldn’t be completed as planned and appreciate your understanding. We hope to make your next visit a better one.

Lithia Hyundai of Anchorage responded

It’s wonderful to hear your visit went so smoothly and that our team kept you updated throughout the process. We’re glad everything was handled efficiently and appreciate you taking the time to share your experience.

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Steve! We’re glad to hear you had a great sales experience and that our service team has been improving. Your comments mean a lot and help us continue to grow. We appreciate your patience and look forward to providing an even better experience next time.

Lithia Hyundai of Anchorage responded

It’s great to hear that the team at Lithia Hyundai of Anchorage was courteous and able to accommodate you on short notice. We appreciate your feedback about the waiting area and look forward to seeing you again down the road.

Lithia Hyundai of Anchorage responded

It’s wonderful to hear that the team at Lithia Hyundai of Anchorage handled your payment issue promptly and kindly. Thank you for sharing your experience, and we look forward to seeing you again down the road.