Brandon Rose | Page 10

Lithia Hyundai of Anchorage responded

It is great to hear that Brandon’s professional and warm approach made your visit more comfortable, even with the wait taking a bit longer than expected. I appreciate you spending the time with us, and I am glad you felt well taken care of throughout your visit. We hope to welcome you back again soon.

Lithia Hyundai of Anchorage responded

We appreciate you for sharing your feedback, Sabrina. It is great to know that you were pleased with the service, even with a slight delay. Thank you for your patience and for choosing Lithia Hyundai of Anchorage. We look forward to seeing you again at your next visit.

Lithia Hyundai of Anchorage responded

We're so glad to hear you had a seamless experience with our team! Thank you for choosing Lithia Hyundai of Anchorage. We look forward to seeing you next time!

Lithia Hyundai of Anchorage responded

Thank you, JAV! We’re glad to hear that your service experience at Lithia Hyundai of Anchorage was polite and prompt. We’re happy you found the Uber option helpful and appreciate your feedback. We look forward to welcoming you back for your next visit.

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Austin. We’re glad to hear that you appreciated the communication at Lithia Hyundai of Anchorage. We also take your note about timing seriously and will continue working to make every service visit as efficient as possible. We hope to see you again soon.

Lithia Hyundai of Anchorage responded

I'm very sorry to see your blinker wasn't fixed properly and that you haven't received a call back. We want to ensure your vehicle is working perfectly, and I'd be glad to assist you with this. Please contact me at your earliest convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

I apologize for the inconvenience and miscommunication regarding your winterization request. We understand how frustrating it can be to make an extra trip, especially when preparing for Alaskan winters. We'll address this with our scheduling team to ensure better clarity in the future. If there's anything more we can do or if you'd like to discuss further, please reach out. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

LORELIE64, it is wonderful to hear that you noticed the improvements in our service team! We truly appreciate your kind words and hope to see you back soon for another smooth experience.

Lithia Hyundai of Anchorage responded

Delynn, thank you for your feedback. We’re glad your experience was positive overall, and we sincerely apologize for the long wait. We’re working to improve our scheduling so your next visit will be quicker and more convenient. We hope to see you back soon!

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We’re glad your service visit started on time and that communication throughout the process was smooth. We’re sorry to hear the cleaning service couldn’t be completed as planned and appreciate your understanding. We hope to make your next visit a better one.