Brandon Rose | Page 11

Super easy drop off, and pick up. It was very fast. They did everything they were supposed tobdo. It was very fast. They did everything they were supposed tobdo. More

by ajhansen1000 Verified Customer Verified Customer

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I had a great experience, Travis Richardson made sure I was able to get service and my car back in good time. was able to get service and my car back in good time. More

by mznea Verified Customer Verified Customer

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Great service! Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. More

by HONEYSPLACEBANDB Verified Customer Verified Customer

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Great experience with the service department every time I go. Always kind and professional to work with. go. Always kind and professional to work with. More

by Anonymous13 Verified Customer Verified Customer

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Very kind and sweet to customers, the service was done quickly and effectively. I will be going back to work with the Hyundai teem every time quickly and effectively. I will be going back to work with the Hyundai teem every time More

by KARLIE_JUDKINS Verified Customer Verified Customer

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Brandon was courteous, professional and very knowledgeable. I appreciated that they had an uber so I wouldn't have to wait for 1.5 hours, a nice courtesy! Brandon communicated with me with updat knowledgeable. I appreciated that they had an uber so I wouldn't have to wait for 1.5 hours, a nice courtesy! Brandon communicated with me with updates . Overall I was very happy with all the service provided by Hyundai! More

by CYNDY J Verified Customer Verified Customer

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Awsome, friendly staff. We're very helpful and respectful. Dealer that sold car, put paperwork on thumb drive. I don't have computer. Litha Hyundai printed out for me. Tha We're very helpful and respectful. Dealer that sold car, put paperwork on thumb drive. I don't have computer. Litha Hyundai printed out for me. That went beyond and I am very grateful for that. Thank you More

by dw99623 Verified Customer Verified Customer

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Fast, friendly, professional. The dealership is always nice and clean. I love the 'shuttle' service they offer. The dealership is always nice and clean. I love the 'shuttle' service they offer. More

by Mitch3llAnd3rs0n Verified Customer Verified Customer

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Great service and very helpful. Glad I bought from here and would recommend to others Glad I bought from here and would recommend to others More

by Alaska EV Verified Customer Verified Customer

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I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, t Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership! More

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