It was excellent!
I was thankful for the communication, fair pricing, timeliness, and professionalism of everyone involved.
I was thankful for the communication, fair pricing, timeliness, and professionalism of everyone involved.
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by jeffreygail
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
May 04, 2026 -
Lithia Hyundai of Anchorage responded
We're so glad to hear you had an excellent experience at Lithia Hyundai of Anchorage! Thank you for your kind feedback and we hope to work with you again in the future. Safe travels!
Been associated with this dealer for about 10 years.
Their performance has been "excellent, super, great.
Their performance has been "excellent, super, great.
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by MIKEBENSON1963
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Lithia Hyundai of Anchorage responded
Thank you for your continued trust in Lithia Hyundai of Anchorage! We're so glad to hear about your positive experiences over the past decade. See you next time!
Very pleasant experience They were prompt Got me in right
away Kept me updated on the progress
away Kept me updated on the progress
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by PAUL.LANDES
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
May 01, 2026 -
Lithia Hyundai of Anchorage responded
Hi Paul,
Thank you for sharing your pleasant experience with us at Lithia Hyundai of Anchorage! Your kind feedback made our day, and we look forward to serving you again in the future. Enjoy your Friday!
I made an appt for service on my 2008 Hyundai Tuscon, oil
change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I
change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I wouldn't have to come back later. They assured me that they did. I dropped the car off for service at 7 in the morning and they called an uber for me to go to work. I never heard back about the repair and started calling to see if it was done at 1:30pm. I called and could only get the phone calling center, no one in service was answering nor responding to messages. After an hour and a half of waiting I tried again, couldn't get anyone. I called the parts guy, got him, and begged him to take a message over. I kept calling and the call center people sent three escalations. I tried messaging on the website. When it was time for me to leave work I couldn't get a hold of anyone to get them to send an uber to bring me back. So, I got my own uber. I learned they had written my phone number down wrong and so I never got a call or any messages. They did the oil change but couldn't do the tires because they were too worn. They couldn't do the window or the wiper because the parts were discontinued and they did not have them. I tried to call the Manager Brent to tell him about my experience but as of so far, he does not return phone calls. This happened 4/24/26 and it is now 4/29/26. This would all have been great to know when I first made the appointment or when I called to see if the parts were there. The email they had for me was correct, I wish they had tried to contact me in any way or that they had returned my calls or answered the phone. Very unsatisfying experience.
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by YOHANNAH
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Lithia Hyundai of Anchorage responded
Hello, thank you for taking the time to share such detailed feedback. We’re disappointed to hear about the communication issues and the inconvenience this caused throughout your visit, including transportation arrangements and difficulty reaching anyone when you needed assistance.
Clear and timely communication is very important to us, and it’s regrettable that you were unable to receive updates during your appointment. This is not the level of service or customer care we aim to provide. It is also concerning to learn that incorrect contact information prevented us from reaching you and that parts availability was not clearly communicated before or during your appointment.
I would appreciate the opportunity to speak with you directly regarding your experience and the concerns you raised. Please feel free to contact me at your convenience using the information below so I can assist you further. Thank you again for bringing this to our attention.
Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com
Christian was friendly during my service Visit.
and said he would contact Me with further information. I have called The dealership many times. He is either not available or not there.He does not r
and said he would contact Me with further information. I have called The dealership many times. He is either not available or not there.He does not return my calls.
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by MABRY_JENNIFER
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 27, 2026 -
Lithia Hyundai of Anchorage responded
Hello Jennifer,
Thank you for your feedback. I’m glad to hear Christian was friendly during your visit, though I understand your concerns regarding follow-up and communication after your service appointment.
Consistent communication is a key part of our process, and your experience highlights an area we need to take a closer look at. I would like the opportunity to review this with our team.
If you’re willing, I’d also appreciate the chance to connect with you directly and ensure your concerns are properly addressed.
Chris Schmidt
General Manager
907-762-5100
cschmidt@lithia.com
Polite, quick, helpful and to the point.
The visit was a little long, but quite nice.
The visit was a little long, but quite nice.
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by WHITEROSE298
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 24, 2026 -
Lithia Hyundai of Anchorage responded
Those are all words we LOVE to see from our customers! Thanks for choosing Lithia Hyundai of Anchorage and taking the time to leave a 5-star review. Have a wonderful day!
No beating around the bush, provided all necessary
information letting me know what I'm getting myself into, went above and beyond when assisting.
information letting me know what I'm getting myself into, went above and beyond when assisting.
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by EJVALENZUELAAA
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 14, 2026 -
Lithia Hyundai of Anchorage responded
It sounds like you’re in good hands with our team! Thank you for choosing Lithia Hyundai of Anchorage and for sharing your experience. We look forward to assisting you again in the future!
Initially disappointed due to my vehicle being given back
with the alignment messed up and the wrong color symbol put on. However they made things right and provided a loaner car which I appreciated.
with the alignment messed up and the wrong color symbol put on. However they made things right and provided a loaner car which I appreciated.
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by Drewcrabtree19
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 13, 2026 -
Lithia Hyundai of Anchorage responded
Thank you for your patience and understanding. We’re sorry for the initial oversight, but we’re glad we could make it right and provide you with a loaner car. We wish you safe travels ahead and hope to see you again at Lithia Hyundai of Anchorage.
Easy They made everything as easy as possible!
I would recommend them to everyone! I will always buy there!!
I would recommend them to everyone! I will always buy there!!
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by LANEBEC
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 13, 2026 -
Lithia Hyundai of Anchorage responded
It's wonderful to hear that our team made the process so seamless! We truly appreciate your recommendation and look forward to serving you again at Lithia Hyundai of Anchorage. Safe travels!
Once I get and of someone, it is great.
Christian a 6+ He is the cat's meow. ?? The bees knees. ??
Christian a 6+ He is the cat's meow. ?? The bees knees. ??
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by THOMPSON_STEVE
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Diaz
Apr 11, 2026 -
Lithia Hyundai of Anchorage responded
It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.