Christian Diaz

Lithia Hyundai of Anchorage responded

Thank you for sharing what happened. We’d like to better understand the circumstances surrounding the incorrect part and the issue with your manual key, particularly given the significant distance you traveled for the visit. Please connect with our team directly so we can review the details with you. Best, Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your feedback. It's regrettable to hear that the necessary part was not available for your scheduled appointment. We understand your frustration and would appreciate the opportunity to speak with you directly to discuss this further. At your convenience, please reach out to me using the contact information below. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Christian went the extra mile for you and that everything got taken care of! Thank you for choosing Lithia Hyundai of Anchorage and for sharing your experience. We look forward to seeing you again down the road!

Lithia Hyundai of Anchorage responded

We're happy to hear Christian left a 5-star impression during your experience at Lithia Hyundai of Anchorage! We'll be sure to pass along the kind words. Have a nice day, and come see us again in the future!

Lithia Hyundai of Anchorage responded

Thank you for the kind words and for choosing Lithia Hyundai of Anchorage! We’re glad our team made your visit smooth and professional, and that the complimentary Uber added convenience along the way. Glad you enjoyed it!

Lithia Hyundai of Anchorage responded

Thanks for making Lithia Hyundai of Anchorage your go-to dealership and for sharing your appreciation for Christian's excellent service. We're glad to have you as a loyal customer!

Lithia Hyundai of Anchorage responded

Thomas, Thank you for your feedback. We are glad you had a good overall experience. We're sorry we did not notify you promptly when your vehicle was ready, and we understand how important that communication is. We will make sure to improve this going forward so you are kept better informed next time. If you would like to discuss this further, please feel free to reach out to me using the contact information below. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

Thank you for your stellar review, Jonson! We're glad to hear our team earned your trust through honest communication, professionalism, and a commitment to getting the job done right. We appreciate your recommendation and thank you for choosing Lithia Hyundai of Anchorage for your service needs. Safe travels!