Brandon Adrian | Page 2

Reliable Nissan responded

Thank you for your review and for taking the time to share your positive experience with us. We are pleased to hear that you found our service to be very good and that you would recommend Reliable Nissan to others. Your feedback means a great deal to us, and we truly appreciate your trust in our dealership. We look forward to continuing to provide you with excellent service in the future.

Reliable Nissan responded

We’re sorry to hear about your experience and understand your frustration regarding the diagnosis, repair recommendations, and warranty concerns. This is certainly not the level of service we aim to provide at Reliable Nissan. We take concerns like these very seriously and would appreciate the opportunity to review the details of your visit, including the diagnostic process, warranty communication, and repairs performed. Our goal is always to provide accurate information and transparent service recommendations to our customers. Please reach out to our management team directly so we can discuss this further and work toward a resolution. Thank you for bringing this to our attention.

Reliable Nissan responded

Thank you so much for the wonderful feedback! We’re thrilled to hear you noticed such a positive improvement from last year. Brandon will be especially happy to hear your kind words about his communication and service. At Reliable Nissan, we’re always working to improve the customer experience, and it means a lot to know those changes are being recognized. We truly appreciate your support and look forward to seeing you again!

Reliable Nissan responded

We appreciate you taking the time to share your experience regarding the installation inquiry and the information provided during your visit. Our team places importance on ensuring accurate guidance and proper support for vehicle accessory and towing-related questions, particularly on newer models. Feedback like this is taken seriously as we continue to review training and process consistency across departments. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your concerns and assist further if needed.

Reliable Nissan responded

We are overjoyed to hear about your positive experience with our team. Your feedback about receiving excellent service while having your time respected means so much to us. We understand how valuable your time is, and we work hard to provide efficient service without compromising quality. Thank you for taking the time to share your experience at Reliable Nissan - it truly brightens our day to know we made your visit smooth and hassle-free.

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that our team provided friendly service and maintained excellent communication throughout your visit. It's wonderful to know that we were able to address your recall efficiently and get your vehicle back to you ahead of schedule. Your feedback about our prompt service means a great deal to us at Reliable Nissan. We truly appreciate your trust in our team and look forward to serving you again in the future.

Reliable Nissan responded

We are overjoyed to hear about your positive experiences with our team. Your feedback about how we consistently address your concerns means so much to us. We take pride in maintaining a welcoming environment where our staff can provide the quick and efficient service you deserve. Knowing that you feel comfortable reaching out whenever you need assistance reinforces our commitment to building lasting relationships with our customers. Your trust in Reliable Nissan drives us to continue delivering the exceptional care you have come to expect.

Reliable Nissan responded

Thanks for sharing your experience with us! We're delighted to hear that our team provided quick and courteous service during your visit. It's wonderful to know that you're planning to return for another appointment. When you're ready to schedule your next visit, please feel free to give us a call at (505) 435-9825 and we'll be happy to help you find a convenient time. We look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

We take feedback regarding communication and customer experience seriously and recognize the importance of respectful interactions and timely resolution of concerns. We remain committed to maintaining a professional and customer-focused environment while supporting all customers throughout their service experience. We value the opportunity to review concerns in greater detail to ensure they are handled appropriately. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.