Brandon Adrian | Page 2

Reliable Nissan responded

We are disappointed to hear about the concerns you shared regarding your vehicle purchase, title process, and subsequent service needs. We understand the importance of timely documentation and clear communication regarding vehicle-related costs and services. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss this further.

Reliable Nissan responded

We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We understand that your confidence in the vehicle has been affected, and we want to do everything we can to make this situation right. Thank you for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience and frustration this has caused you.

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

We are pleased to hear that you continue to have great experiences with us. It means a lot to know that our service advisor made a positive impression, and we will be sure to pass along your kind words to the team. We look forward to seeing you again at your next service visit!

Reliable Nissan responded

Thank you for sharing such kind words about your experiences with us. It means a lot to hear that our team consistently makes you feel welcome and that you trust us with your vehicle's maintenance. We work hard to provide a friendly and reliable experience every time, and it is wonderful to know that effort comes through. We look forward to seeing you at your next visit!

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you felt respected, well-informed, and received excellent customer service during your visit. It's great to know your vehicle was serviced in a timely manner and that our team was able to answer your questions and provide helpful recommendations for future maintenance. We truly appreciate your feedback and look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

Thank you for your wonderful review! We're so glad to hear that our service department made your experience simple and easy. Our team works hard to provide knowledgeable, helpful service, and it's great to know that came through during your visit. We truly appreciate your feedback and look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

Thank you for taking the time to share your feedback with us. We are glad to hear that our service personnel made a positive impression during your visit. It means a great deal to our team to know that their efforts are recognized, and we look forward to continuing to provide you with quality service at Reliable Nissan.

Reliable Nissan responded

Thank you for your fantastic review! Were happy to hear that our team provided professional and accommodating service while taking the time to answer your questions and explain everything clearly. We truly appreciate your continued trust in Reliable Nissan and are grateful that you continue to choose us for your vehicles service needs. We look forward to taking care of you again!