Brad Stump

My service team was awesome! Got excellent service, professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally. professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally. More

by JANHILE Verified Customer Verified Customer

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Well done and quickly. The only downside was the technician changed all the settings in the speedometer read out(says message) and the trip setting. technician changed all the settings in the speedometer read out(says message) and the trip setting. More

by CARLKAHN Verified Customer Verified Customer

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Vehicle service was fine. I had sent email prior with no response asking about virus protection procedures. My service writer (young man) had mask on. Writer next to him did not and never put it on while response asking about virus protection procedures. My service writer (young man) had mask on. Writer next to him did not and never put it on while I was there observing. I also saw a showroom person with no mask on or on his person. I do admit there were no customers at that time. No signs or instructions were seen anywhere on social distancing or mask mandate. Person came into waiting area with no mask. All this dissapointed me with the ongoing virus scare. Gates Toyota needs to step up and be proactive for customer safety. More

by TJ Verified Customer Verified Customer

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excellent Brian got me in right away when my old Prius was sagging. He explained what they would do to determine a diagnosis and checked later to make sure I Brian got me in right away when my old Prius was sagging. He explained what they would do to determine a diagnosis and checked later to make sure I understood what needed fixing. The job was thorough and completed within the day I brought it in. Everyone I met was good humored and polite. This has always been true of the service dept. I bought this car at Gates in 2005 and have been bringing it here for service for 15 years. I've never had a complaint. Dr. Peg Snyder More

by MTSSNYD Verified Customer Verified Customer

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Total mis diagnosis system had.80 psi at 60 deg outside Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not runn Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not running compressor. Duh! Unit may have bad clutch on compressor or bad low or high limit. But 600psi will cause automotive compressor to leak. I deserve a refund of my $149 to charge my already charged AC. More

by JUNKMAIL0 Verified Customer Verified Customer

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Always there for me! You can depend on Gates Service for quick and helpful care. I always wait last minute when I have time to stop in and they always work it out for me. You can depend on Gates Service for quick and helpful care. I always wait last minute when I have time to stop in and they always work it out for me. When I first got my 2013 Highlander I started With Autin Crimmins. And this time I was helped by Brandon Crimmins. Seems that Austin has moved to another Gates and this is his brother. Same smile, same thoughtfulness, and quick action. Brad and Brian have been there for me in the past. You can't go wrong with any of the servicemen. More

by SUSAN27 Verified Customer Verified Customer

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Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a reasonable time a genuine part and qualified service personnel has professionally installed a new key knob with my car functioning as a brand new car. Thanks for the company' technicians professionalism. More

by W.BOADIBECKSON Verified Customer Verified Customer

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Unsatisfied Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a C Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a Class action lawsuit for GM on these cars they have an oil consumption problem and the still are selling them NEVER Will I EVER GO BACK TO GATES for a vehicle More

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Service Came to service center for oil change and lube and to have a slight shimmy in the steering checked out without an appointment. Was able to get in rig Came to service center for oil change and lube and to have a slight shimmy in the steering checked out without an appointment. Was able to get in right away for lube service and afterwards they got my vehicle in and test drove it to find problem was in the fact that wheels were out of balance. They fixed and the problem was gone. I have always been very satisfied with Gates Service and Sales personel. More

by dcpeery Verified Customer Verified Customer

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Outstanding service department Very competitive pricing,, convenient hours, knowledgeable associates, super courteous and friendly staff. We have tried other dealers closer to o Very competitive pricing,, convenient hours, knowledgeable associates, super courteous and friendly staff. We have tried other dealers closer to our home, but the Gates organization had spoiled us. It is worth the drive!!! More

by CINDYANDRON1987 Verified Customer Verified Customer

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