Bobby Eskey | Page 65

Oil change Always enjoy seeing the service department crew every 5,000miles. Always can rely on excellent service. I always come straight from work and enjoy the Always enjoy seeing the service department crew every 5,000miles. Always can rely on excellent service. I always come straight from work and enjoy the hot chocolate chip cookies. More

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Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More

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very happy!! Bobby the service writer went way beyond out of his way to help me. He took care of checking on all my parts to see what was covered bu my extended wa Bobby the service writer went way beyond out of his way to help me. He took care of checking on all my parts to see what was covered bu my extended warranty. More

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Service They go above and beyond, bobby knew I am going to need tires and gave me a quote on 2 different price points including complete otd numbers, I love r They go above and beyond, bobby knew I am going to need tires and gave me a quote on 2 different price points including complete otd numbers, I love relaxing with a great breakfast while waiting. Your place is beautiful but it's still your people that make me come back, thanks guys! More

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Efficient, professional and done right Awesome as always. Very happy. Stand behind their sales. Bobby is on top of things. No hassles. Flexible. I highly recommend dealership for both sales Awesome as always. Very happy. Stand behind their sales. Bobby is on top of things. No hassles. Flexible. I highly recommend dealership for both sales and service More

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Thank You Bobby great job! Bobby took excellent care of us on our most recent service and on prior services. The service was completed in a short amount of time and done correct Bobby took excellent care of us on our most recent service and on prior services. The service was completed in a short amount of time and done correctly. All staff that we had contact with were kind and helpful. Just walking through the showroom was asked several times if assistance was needed. Good job guys, keep up the great work. Mr Gates should be proud. Gary More

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April service For a busy Monday service was outstanding. My visit was for unscheduled repairs but still greeted with enthusiasm and concern in getting my car repair For a busy Monday service was outstanding. My visit was for unscheduled repairs but still greeted with enthusiasm and concern in getting my car repaired. Before leaving I was ask if I needed a ride home, I mentioned I did and due to distance to where I live and time needed to repair my car the service clerk contacted Enterprise rental who pick me up at the dealership. To me this speaks volumes for Columbia's customer service..I could have made the call myself but they made the arraignments for me. Would recommend Columbia Ford to anyone looking for repairs or for a new/used car/truck. Very pleased with this dealership. More

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Always a Pleasure The services at Columbia Ford Kia is always excellent. The facility is comfortable, the time for completion of services is reasonable, and they are al The services at Columbia Ford Kia is always excellent. The facility is comfortable, the time for completion of services is reasonable, and they are always thorough. It's always a pleasure :) More

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Very Good Customer Service Everyone was very friendly, great environment, realistic estimate on cost. Good enviroment. Very quick and dependable service. Verified I was satisfie Everyone was very friendly, great environment, realistic estimate on cost. Good enviroment. Very quick and dependable service. Verified I was satisfied with the work done on my car. More

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Routine Service Great service. Comfortable area to wait. Customer service was excellent - pleasant staff. The Thunderbird Cafe is a nice touch. Would recommend Colu Great service. Comfortable area to wait. Customer service was excellent - pleasant staff. The Thunderbird Cafe is a nice touch. Would recommend Columbia Ford to others. More

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