Bobby Eskey | Page 10

Columbia Ford Kia responded

We’re delighted to hear Bobby consistently delivers great service and thorough explanations for your Kia Sportage. We appreciate your trust and loyalty in bringing your vehicle to us. We look forward to assisting you again whenever you need. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for sharing your feedback. I’m sorry the experience left you feeling frustrated. During your visit, our technician and service advisor were unable to locate the locking lug nut key required to remove the wheels and perform the tire rotation. Our advisor even went out to the vehicle with you to try and locate it but unfortunately it could not be found at the time. Because of that, we proceeded with the oil change portion of the service. Afterward, you were able to locate the key and returned to the service desk. By that point the technician had already moved on to the next waiting appointment and the shop was in the middle of the lunch rotation. Our team did offer to bring the vehicle back in as soon as the technician became available, but we understand you preferred not to wait at that time and instead scheduled a return visit. We truly appreciate your patience and are happy to complete the tire rotation for you at no charge during your next visit. Please feel free to reach out if there is anything further we can do to assist. Thank you again for your feedback and for choosing us for your service needs. Best, Mike Pahlas Service Manager Columbia Ford KIA 860.228.2886

Columbia Ford Kia responded

Thank you for sharing your positive experience. We’re glad our friendly, professional staff delivered outstanding service on your Ford Explorer ST. Your recommendation means a lot and we look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re thrilled that your Kia Sportage service was swift and that our team made the visit easy. Your feedback about our service department’s helpfulness and on time work is greatly appreciated. Thank you for the five star review. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re delighted you found our team so welcoming and attentive during your recent Ford service. Thank you for recognizing our dedication to providing a positive experience, and we look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It’s great to hear your Ford F-150 service was fast and professional. Bobby and the staff appreciate your feedback and are glad to put your needs first. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re pleased to hear our team delivered professional service on your Kia K5 and that everything has gone smoothly. Thank you for sharing your experience. We look forward to helping you again in the future. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We appreciate the 5-star rating. We’re happy our team could handle your GMC 2500 service thoroughly and swiftly, and that we followed up later that day. We look forward to serving you again soon. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It’s great to know that Bobby’s clear updates and pricing details helped you make informed decisions about your Ford Explorer repairs. We appreciate your continued trust and look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It’s great to hear Rush and our service team provided excellent care during your Explorer’s oil change. We’re delighted you enjoyed the interior of our facility. We look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com