Bob Annis | Page 4

Mr. Annis was great however every other aspect of the dealership was disappointing. The first salesman a young man 20-30 was rude and arrogant even said something derogatory when I said I would like to dealership was disappointing. The first salesman a young man 20-30 was rude and arrogant even said something derogatory when I said I would like to not make this an all day event as I know what I want and don’t need financing, we had to ask for another salesperson. I explicitly said what I wanted as my current car was destroyed by the hurricane. Why did it take 5 hrs to make the deal, the salesman showed me a great car but the cars were unorganized and he couldn’t find a car that wasn’t a recall lost 1 hr there, then over to BMW to close… when it came to the important part which was setting up the computer I was exhausted to set it up. Lastly we titled the car in both my name and husband yet the computer has my husband as the primary how sexist!!!!so now when I open the car the computer welcomes Edward, had to call this week to change computer what a waste of time, that is an example not paying attention to details they all knew the car was for me …so as a dealership it needs work, as for a great salesman Mr. Annis was great More

by nancy.landfish Verified Customer Verified Customer

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Sara was amazing! She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. More

by alisa.nelson27 Verified Customer Verified Customer

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Vehicle service was scheduled, and they forgot to change the cabin air filter. I had to drive the car back to the dealership for them to finish the next day. Very inconvenient. the cabin air filter. I had to drive the car back to the dealership for them to finish the next day. Very inconvenient. More

by mjsennit Verified Customer Verified Customer

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My Ferman sales experience was excellent. The representative, the sales managers, the service staff and the tech expert were all top quality. I highly recommend. The representative, the sales managers, the service staff and the tech expert were all top quality. I highly recommend. More

by bob.kroetsch Verified Customer Verified Customer

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Service went well snd Courtney kept me informed throughout the process. Will definitely use them again for future services. throughout the process. Will definitely use them again for future services. More

by Lizzy Verified Customer Verified Customer

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Bob was very helpful. He explained everything in detail. Great customer service! I would recommend Ferman. He explained everything in detail. Great customer service! I would recommend Ferman. More

by gsweingart Verified Customer Verified Customer

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The only complaint I actually have is that it took us three hours. Otherwise everything was great. three hours. Otherwise everything was great. More

by mcbud64 Verified Customer Verified Customer

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First in class customer service. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. More

by linda.rosenberg Verified Customer Verified Customer

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Bob was great as a sells person and Scoot explained and I have happy with the deal have happy with the deal More

by CSURFACE Verified Customer Verified Customer

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Had a great experience from the time I stepped on to the lot until I drove off in my new car. Very easy to deal with! Highly recommend. Bob was just fantastic! lot until I drove off in my new car. Very easy to deal with! Highly recommend. Bob was just fantastic! More

by jennjenn73 Verified Customer Verified Customer

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