Billy Shields
Billy Shields at Mazda of Elk Grove
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Billy Shields

Service Manager

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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5.0
204 Reviews

Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.

Dealership Experience

12 yrs, 3 mos

Industry Experience

23 yrs, 2 mos

Specialties & Trainings

ADP SOFTWARE TRAINING

MASTER CERTIFIED BY MAZDA NORTH AMERICA

5.0

204 Reviews

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204 Reviews of Billy Shields

January 30, 2025

Dealership Rating
Employee Rating

Eric did a great job for us on a new CX-5. Was a good experience from beginning to end. Enjoyed working with Eric and the rest of the team. An outstanding dealership! More

by slomo36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re so glad to hear that Eric made your Mazda CX-5 purchase a smooth and enjoyable process. It’s great to know that you had a positive experience with the whole team. We really appreciate your kind words and are thrilled to be considered an outstanding dealership. Enjoy your new car, and we look forward to seeing you again!

January 30, 2025

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I bought 3 cars from Mazda of Elk Grove, I had nothing but excellent experience each time, very friendly staff, Garrett was awesome, he is very professional and knowledgable, he even gave my kiddo some pr More

by Sunbutterfly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge

Jan 31, 2025

Mazda of Elk Grove responded

Thank you so much for your continued trust in Mazda of Elk Grove! We’re thrilled to hear you’ve had excellent experiences with us each time. Garrett truly is a standout, and we're so glad he made both you and your kiddo feel special during the process. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we look forward to serving you again in the future!

January 30, 2025

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Employee Rating

Was waiting for a vehicle to be delivered and Garrett was informative and helpful through the whole process. I appreciate the atmosphere of the dealership and the friendly staff. Everyone I passed by was che More

by KajDaGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge , Kim G

Jan 31, 2025

Mazda of Elk Grove responded

Thank you so much for your kind words! We’re so glad to hear that Garrett was able to keep you informed and make the delivery process smooth. It’s great to know the positive energy of the dealership stood out to you as well—our team works hard to create a welcoming environment. We truly appreciate your loyalty, and we look forward to continuing to provide you with top-tier experiences for years to come!

January 16, 2025

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The extra amenities like snacks, drinks, and free car washes with the purchase of a new vehicle make Mazda feel just a little nicer than other dealerships. More

by Repeat customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2025

Mazda of Elk Grove responded

Thank you for your feedback! Your satisfaction means the world to us, and we’re thrilled that these little touches made your visit stand out. Thank you for choosing Mazda of Elk Grove, and we hope to see you again soon!

November 01, 2024

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Great service friendly staff. The process was seamless. I recommend this dealer if you want quality mazda service. More

by kenny5181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Mazda of Elk Grove responded

Thank you so much for the 5-star review! We appreciate your kind words and your trust in us! We look forward to being here for all your vehicle needs.

September 26, 2024

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Employee Rating

I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how I’m being treated and taking care of like a family More

by MohMossa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Mazda of Elk Grove responded

Thank you so much for sharing your experience! It means a lot to us that, even as someone who works in the industry, you choose Mazda Elk Grove for your vehicle’s care. We’re thrilled to hear that you feel like family here—that’s exactly the experience we strive to provide! We look forward to continuing to take great care of you and your car for years to come!

August 19, 2024

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excelente person he always helped me to make sure I got the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me More

by Franciscojrenteria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Danny Nguyen

Aug 19, 2024

Mazda of Elk Grove responded

Francisco, Thank you so much for taking the time to share your amazing experience working with Khanh! He really is one of the best and we're so fortunate to have him on our team! We truly appreciate your loyal patronage and look forward to being here for all your vehicle needs!

June 09, 2024

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I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor More

by clavenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

Jun 10, 2024

Mazda of Elk Grove responded

Thank you so much for your kind words! Nothing makes us happier than knowing Chris and Billy have delivered exceptional service to you and your vehicle. We look forward to the next time we can assist you!

May 31, 2024

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Employee Rating

The people working here are always upbeat which, to me says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even bette More

by easycityguy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Mazda of Elk Grove responded

Thank you so much for your kind words! We are so glad you had a great time working with us. Nothing makes us happier than knowing our team members really all leave such a lasting impression. We really do love our amazing team! We truly appreciate your business and look forward to the next time we can assist you.

May 09, 2024

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Employee Rating

Had a wonderful experience doing business here. Jaik was very personable and amazing to work with! Went through all the features with me and made me even more excited to be in my dream car! Would r More

by floraaxio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaik Willmon, Julian Gonzalez, Danny Nguyen , Maha Nijem

May 10, 2024

Mazda of Elk Grove responded

Thank you so much for taking the time to share your 5-star review with us! We are so glad Jaik was great help and amazing to work with! Nothing makes us happier than knowing our clients left with their dream vehicle. We wish you many happy miles!

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