Bill Parks | Page 18

Very friendly staff, very clean waiting area. The staff is very attentive. They always have morning appointments, which are convenient for me. The staff is very attentive. They always have morning appointments, which are convenient for me. More

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Always treats me well and very helpful. Never have I had a bad experience with Napleton on Oaklawn. Bill has been my goto guy when I need help with my Hybrid Escape. Never have I had a bad experience with Napleton on Oaklawn. Bill has been my goto guy when I need help with my Hybrid Escape. More

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Didn’t fix my side door and my ladder went missing on my work truck. work truck. More

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Professional Polite Timely service Accomodating for appointments Friendly Clean Facility Offered Refreshments Bathrooms Cleaned Location convenient appointments Friendly Clean Facility Offered Refreshments Bathrooms Cleaned Location convenient More

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Great Service! Bill Parks took great care of me. Quick turnaround time and good communication! Bill Parks took great care of me. Quick turnaround time and good communication! More

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Went to Napleton Ford of Oak Lawn for a recall repair. Scheduling was easy. Dave and Bill were great to deal with when dropping off and picking up my vehicle. Scheduling was easy. Dave and Bill were great to deal with when dropping off and picking up my vehicle. More

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Bill is awesome to work with and is great at communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anythin communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anything has never been a quick process. I called on a Tuesday to schedule a brake pad replacement. My frustration that on Friday of my appointment the parts department didn’t have front brake pads. It’s always more than one day for my car to be serviced. I figured if I gave notice Tuesday to Friday you’d have pads. I would understand if it was rotors. The only plus is the Mache doesn’t need a lot of service. I’d never buy another Ford car though. I love my mache but dread whenever it needs to be serviced. Personally I feel there needs to be better planning. I mentioned my car was stuttering when I was braking. It definitely meant pads. Be prepared and order pads ahead of time. It’s not Bills or the person working on my car’s fault. It may not even be the part’s manager’s fault. However, it’s Fords fault. I’ve owned 6 Ford’s before this one and never had a part issue in Vermont. Is it a Chicago thing or is this the new Ford? The question will be do I go back to Subaru after this car or stick with Ford??? In a year I’ll have to figure that out. More

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I like Napleton Ford. They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly More

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Quick and good job done. Service advisor very pleasant and informative. Will be back for next service! Service advisor very pleasant and informative. Will be back for next service! More

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Good customer service I would tell all my friend if u need anything done to your car Neapolitan will take care of your needs need anything done to your car Neapolitan will take care of your needs More

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