Bill Fallon | Page 32

Mine is an unusual situation - eGolf battery problem at home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-8 home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-80). I wasn't told where the car had been shipped, figured it out, called Service and got a too-busy, impatient rep. I don't see how Colonial could say they fixed it if the symptom is the same. (I do believe they completed battery service.) More

by jackconn55 Verified Customer Verified Customer

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Can’t say an ouch good things about Bill. He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout th He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout the process. Great to work with. I will bring my car back to colonial VW specifically because of the interaction I had with Bill. More

by mkelly1984 Verified Customer Verified Customer

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the video taken during service was a very nice touch, provides confidence that services were performed. provides confidence that services were performed. More

by ghkimball Verified Customer Verified Customer

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The conditions were not perfect due to no fault of the sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. More

by TARA16 Verified Customer Verified Customer

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Easy to make appointment. Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up More

by bradgraham270 Verified Customer Verified Customer

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Service teams are great. I feel sales department need more work to be friendly and willing to work together. I feel sales department need more work to be friendly and willing to work together. More

by JVanik Verified Customer Verified Customer

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Marc made the sales experience a a pleasure. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. More

by JAYASCHWARTZBERG Verified Customer Verified Customer

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Exceptional customer service. Did more than planned. Timing and predictability great. Courteous and friendly. Clean. Did more than planned. Timing and predictability great. Courteous and friendly. Clean. More

by KJALEEL Verified Customer Verified Customer

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My car smelled like cigarettes after the technician drove it up. Prices are pretty high. Friendly service though and nice waiting area. it up. Prices are pretty high. Friendly service though and nice waiting area. More

by JDPLATI Verified Customer Verified Customer

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Outstanding service. ...full transparency regarding the issues that needed to be serviced. Timely and professional! ...full transparency regarding the issues that needed to be serviced. Timely and professional! More

by jonathan.e.stone Verified Customer Verified Customer

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