Austin Landers
Austin Landers at BMW MINI of Wichita

Austin Landers | Page 17

Service Advisor

BMW MINI of Wichita

11000 East 13th St N
Wichita, KS 67206

4.8
192 Reviews

Born and raised in Wichita, KS. I have been immersed in the luxury auto industry since 2016, turning a childhood passion for BMW MINI's into a career. BMW's have been a lifelong love of mine-it all started when I was a kid dreaming about those iconic grilles and the thrill of the drive. Now, I have turned that passion into a career, helping others experience the excitement of the ultimate driving machine. Outside of work, life is full of energy and compassion with my partner and fur babies: 3 mischievous cats and 2 loyal dogs--a playful Golden-doodle and a regal Akita. They keep life fun, busy, and full of love.

4.8

192 Reviews

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Dealership Experience

10 yrs, 10 mos

Industry Experience

10 yrs, 10 mos

Languages Spoken

English English

192 Reviews of Austin Landers

February 28, 2025

Dealership Rating
Employee Rating

Dealership is OK, they need to stand behind their product. Bmw has cheapened the vehicles they sell and don't replace parts that are faulty More

by schneiderbrian57
Service Price Transparency
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Recommend Dealer
Yes

February 27, 2025

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Austin is the best when it comes to service. All friendly, respectful and care about you. Austin is really top notch! Thank you for the great great service!!! More

by brianjpeters79
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Recommend Dealer
Yes

February 21, 2025

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Austin was a pleasure to work with. He kept us updated while our vehicle was in service.Great communication. I would highly recommend Austin as your service advisor. More

by Jim Elledge
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Recommend Dealer
Yes

February 18, 2025

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Austin was terrific to work with and I so appreciated the loaner car while my car was being worked on. There was a little glitch and what was done and I had to wait longer than normal. Otherwise this would’v More

by l_gleason
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Recommend Dealer
Yes

February 17, 2025

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Worst service experience. I had to keep calling to find out what was going on. Horrible! More

by jillschalon
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ashley Goedeken

Feb 21, 2025

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

February 15, 2025

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Great service. Christian was always on top of things. I appreciated his communication. Thanks very much. More

by pbeckford2010
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Recommend Dealer
Yes

Other Employees Tagged: Christian Mellinger

February 13, 2025

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My service was what I expected as I was given an estimate of the service previously. My customer service rep, Austin Landers was so nice and accommodating. He arranged a loner vehicle for my use while my c More

by RJCLAAR
Service Price Transparency
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Recommend Dealer
Yes

February 10, 2025

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Austin Landers is great, and Walser BMW/MINI of Wichita is a fantastic dealership to work with. More

by mandi0maria
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Recommend Dealer
Yes

February 05, 2025

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They tried to sell me more services than I needed. I was prepared for that this time and I declined. The last time I was there they refused to release my vehicle until I bought new tires. The bill was More

by vzhampton
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Recommend Dealer
Yes

February 03, 2025

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We have a great rapport with Austin. Love how I am kept up to date on my vehicle during the time it is serviced. Love the video's. There are no hidden cost. Cost are fully shared bef More

by BRIDGEH20
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Recommend Dealer
Yes
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