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Ashley Ochwat
Ashley Ochwat at Toyota of Scranton

Ashley Ochwat

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
46 Reviews
4.7

46 Reviews

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46 Reviews of Ashley Ochwat

December 02, 2025

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Highly recommend this dealership. It is a very professional dealership and very accommodating. Service experience is fantastic. More

by Joan
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Recommend Dealer
Yes

Other Employees Tagged: Ashyia Blakey

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Dec 02, 2025

Toyota of Scranton responded

Hi Joan, Thank you so much for the wonderful feedback! We truly appreciate your recommendation. Our team works hard to provide a professional, accommodating, and seamless experience, and it means a lot to hear that reflected in your visit. We’re grateful you chose Toyota of Scranton and look forward to taking care of you again! Warm regards, ~The Service Team Toyota of Scranton

October 31, 2025

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Ashley is wonderful . She keeps me informed . Everyone else are also top notch. Showroom is very comfortable while waiting for my vehicle More

by BRWEYES2000
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Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Oct 31, 2025

Toyota of Scranton responded

BRWEYES2000, Thank you so much for your kind words! We’re happy to hear that Ashley kept you informed throughout your visit — she truly cares about making the experience smooth and comfortable. We’re also glad you enjoyed the showroom while you waited. We appreciate you, and we look forward to seeing you next time! Take care, The Service Team Toyota of Scranton

October 03, 2025

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Pleasant, friendly, personable, very attentive to questions. Great experience with her and the Coffee Shop for order. More

by DANCINQUEEN1217
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz, Matthew Hedden

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Oct 05, 2025

Toyota of Scranton responded

Hi DANCINQUEEN1217, Thank you for sharing your experience! We’re so glad to hear that our team was pleasant, friendly, and attentive — and that you enjoyed your visit to our Coffee Shop as well. We truly appreciate your kind words and look forward to seeing you again soon! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 26, 2025

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Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins, Kyle Belles

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Sep 29, 2025

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 06, 2025

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Great service thank you. Very knowledgeable about service being performed. Always a very enjoyable experience. More

by YASMELY.Q22
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico

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Sep 08, 2025

Toyota of Scranton responded

YASMELY.Q22, Thank you for your kind words! We’re delighted to hear that our team’s knowledge and service made your visit such a positive one. It’s wonderful to know that your experiences with us are always enjoyable, and we look forward to serving you again. Warm regards, The Service Team Toyota of Scranton

September 03, 2025

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Very friendly attentive! Timely and thorough! Nice facility and convenient! I have been to others and this one is near the top More

by JOHN.OBZUD
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Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

JOHN.OBZUD, Thank you for your wonderful feedback! We’re so glad to hear that you found our team friendly, attentive, and thorough, and that you enjoy the convenience of our facility. Your kind words mean a lot, and it’s great to know we stand out among your experiences. We look forward to welcoming you back and continuing to earn your trust! Warm regards, The Service Team Toyota of Scranton

July 08, 2025

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Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You More

by BUYMEMOM
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Recommend Dealer
Yes
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Jul 08, 2025

Toyota of Scranton responded

BUYMEMOM, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that Ashley took such good care of you. Her knowledge and dedication are a true asset to our team. We're also happy to know you felt comfortable in our waiting area. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

June 13, 2025

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Ashley was very professional and answered all my concerns about my Rav-4 2021 car. the shuttle was also great . No problem with either driver. More

by JANDPMCS
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Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

JANDDPMCS, Thank you for your kind words! We're so glad to hear that Ashley provided professional service and addressed all your concerns about your RAV4. We're also happy you had a great experience with our shuttle team. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

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things went quickly and smoothly, i appreciate the included voucher for the coffee shop in the dealership. More

by PALMER61390
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Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

PALMER61390, Thank you for your review! We're glad to hear everything went quickly and smoothly for you. It’s great to know you enjoyed the coffee shop voucher—we love being able to offer a little something extra while you’re here. We appreciate your visit and hope to see you again soon! Warm regards, The Service Team Toyota of Scranton

May 27, 2025

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The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
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Service Time
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Recommend Dealer
Yes
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May 27, 2025

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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