Ashley Ochwat | Page 5

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DPARKS2407, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be when our service does not meet your expectations. Our goal is to provide excellent service to all our customers, even during our busiest times. We regret that we fell short of this goal during your visit. Your comments are valuable to us, and we will use them to improve our processes and ensure that we can provide better service in the future. If there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at 570.702.8776. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Safetyg, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashley's dedication and care made a positive impact on you. Our team strives to provide the best service possible, and it's wonderful to know that Ashley exemplifies this commitment. We appreciate your feedback and look forward to continuing to serve you and meet your needs at Toyota. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Benargyle, Thank you for your fantastic review! We are delighted to hear that you had an excellent experience with us. Your kind words about our service and staff mean a lot to our team. We strive to provide the best service possible, and it’s gratifying to know we are meeting your expectations. We appreciate your trust in Toyota of Scranton and look forward to continuing to serve you. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear FRAUDBUSTER, We sincerely apologize for the oversight during your recent service visit. It's important to us that all aspects of your vehicle's condition are communicated clearly, and we regret that this was not the case for your tire issue. Please contact our service manager at your earliest convenience so we can address this matter promptly and ensure your satisfaction. We value your feedback and are committed to improving our service. Thank you for bringing this to our attention. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CCHOLMES45, Thank you for sharing your great experience with us! We're glad to hear that everything was explained clearly, the service was timely, and you found our waiting area comfortable. Your satisfaction is important to us, and it's wonderful to know we met your expectations. We look forward to serving you again soon! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CVLUSSO, Thank you for your wonderful review! We're delighted to hear that you were impressed with our dealership, service department, and professional staff. Your recommendation means a lot to us, and we’re glad we could provide you with a positive experience. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JIMJOYSHEL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We're delighted to hear that you received quick service and found our team to be friendly. Your recommendation means a lot to us, and we’re glad to know that we met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Musil, Thank you for your feedback and for acknowledging the efforts of our repair and service staff. We apologize for the inconvenience you experienced with the defective part in your recently purchased used car. Your satisfaction is important to us, and we strive to provide quality vehicles and service. Please reach out to us directly so we can discuss your situation further and see how we can assist you. Best regards, The Toyota of Scranton Guest Experience Team 570.702.8776