Arnaldo Perez
Arnaldo Perez at Big Star Hyundai

Arnaldo Perez | Page 4

General Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.1
67 Reviews
4.1

67 Reviews

Write a Review

67 Reviews of Arnaldo Perez

September 18, 2024

Dealership Rating
Employee Rating

No after sale customer service! During the sale everything was fine but lots of promises but no action! I have been sitting in sales room for 2 and 1/2 hours so far. It was an hour More

by TWOISLANDHOPPIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Arin Robeson, Alex Jones

Sep 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com.

September 13, 2024

Dealership Rating
Employee Rating

Isiah and Nick Ram did a great job in finalizing the details and finding the right match for a vehicle. More

by BILL@ROWELLREALTYTEXAS.COM
Recommend Dealer
Yes

Other Employees Tagged: Isiah Mosely

Sep 16, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 10, 2024

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Employee Rating

We had some recalls redone. They were taken care of however when we bought the vehicle there were some codes that needed to be reset but they were unable to fix that issue. We w More

by mewfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

Sep 10, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 03, 2024

Dealership Rating
Employee Rating

I was told I was financed. I was asked for finance information so I can pay my first note. I was inform to bring my first payment to the dealership. I was not impressed More

by leonkia
Service Price Transparency
Recommend Dealer
No
Sep 03, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 01, 2024

Dealership Rating
Employee Rating

We have not purchased a car since 2005. Durran was very helpful and patient with us and our daughter helped to navigate the process as well. Financing was quicker than I expected. More

by ELIZCASAREZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks

Sep 02, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 31, 2024

Dealership Rating
Employee Rating

Amazing, kind, professional and well mannered they were beyond exceptional staff. I would give them a hundred stars if it was a possibility! More

by maye_926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Eric Chairis , Mo Shurafa, zzHector zzBriseno

Sep 02, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 30, 2024

Dealership Rating
Employee Rating

Hot days better to go inside and get help. Salespeople not wanting to get out and sweat. More

by PALISADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzSam zzCaldwell

Sep 03, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 28, 2024

Dealership Rating
Employee Rating

The Dealership was not as friendly as I expected them to be. Front desk didnt greet their customers at all as i observed. Our salesman Devante was very helpful and friendly. He tried to make our stay as More

by jackieford_44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzDevante zzJones

Aug 28, 2024

Big Star Hyundai responded

Thank you for your review and for being a Big Star Customer. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 19, 2024

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Employee Rating

Nice clean atmosphere, employees were great! Will be visiting again and let friends know how great the experience was. More

by MARCUSGARY614
Recommend Dealer
Yes

Other Employees Tagged: zzRandol zzManjarrez

Aug 19, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 18, 2024

Dealership Rating
Employee Rating

I felt very comfortable and not pressured. Durran worked diligently to make a deal I could work with. It felt great. I’m very happy with my purchase. More

by hrhblackwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks , Brandon Sandoval

Aug 19, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

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