Arnaldo Perez | Page 5

Really don’t like to leave negative comments, but here goes. My salesman (not the manager) was very nice. 2 major problems with this dealership. First, don’t advertise a vehicle for $83K when you have goes. My salesman (not the manager) was very nice. 2 major problems with this dealership. First, don’t advertise a vehicle for $83K when you have $3K of undisclosed add-ons that cannot be removed (removal not an option) from the vehicle; meaning the sale price is in reality $86K “NOT” $83K. That is deceptive! Second, the extended warrant sell-job was really hard. I repeatedly declined, but the salesman would not take “no” for an answer. I didn’t buy the warranty, but I resented being worked over. I will not do business with them again. Hope the constructive criticism spares other customers. Be honest with your customers, don’t install anti-theft packages that cannot be removed from a vehicle, without disclosing the upcharge in the sales price. Finally, don’t try to bully your customers into buying an extended warranty package. When they indicate they are not interested, let it go. Coercion is poor business. More

by Private Verified Customer Verified Customer

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While the sales experience was okay, getting a vehicle inspection took multiple phone calls and picking up the vehicle even when we gave them most of the da to get it ready for us, took almost two hours. inspection took multiple phone calls and picking up the vehicle even when we gave them most of the da to get it ready for us, took almost two hours. More

by rjab Verified Customer Verified Customer

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Was treated unfairly & the rest is history. Bad experience. Check engine light came on after 3 days. They kept car for over a week. Everything was just bad Bad experience. Check engine light came on after 3 days. They kept car for over a week. Everything was just bad More

by lynntie100 Verified Customer Verified Customer

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Very clean and easy to do business with. Worked hard to get the best deal for us. Worked hard to get the best deal for us. More

by TDSANDERS25 Verified Customer Verified Customer

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The quality of service was excellent. Arin is a dynamic salesperson. Thank you for allowing us to purchase a vehicle from your dealership. Arin is a dynamic salesperson. Thank you for allowing us to purchase a vehicle from your dealership. More

by inieto0001 Verified Customer Verified Customer

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Very nice dealership and salesperson was awesome! I have already referred people to this lot as well I have already referred people to this lot as well More

by andrae.wallace Verified Customer Verified Customer

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The best car buying experience we have had yet. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. More

by JENNIFER.DUGAN00 Verified Customer Verified Customer

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Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

by Eric Verified Customer Verified Customer

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I was in and out. It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experie It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experience and I love the car. More

by DUSTIN.BAUER17 Verified Customer Verified Customer

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Great experience witht the sales team. Ruben was so helpful and easy to work with. All questions and more was done doing my visit. Whatever calling or needing something extra he is there t Ruben was so helpful and easy to work with. All questions and more was done doing my visit. Whatever calling or needing something extra he is there to assist. More

by dericb11 Verified Customer Verified Customer

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