Arnaldo Perez

I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More

by SS-2018 Verified Customer Verified Customer

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A pleasant experience. I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I didn't feel like I was burdening them. More

by Tyler.crayton Verified Customer Verified Customer

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Coffee machine was not working both days I was there. Very disappointed. Prices too high! Very disappointed. Prices too high! More

by crispyears72 Verified Customer Verified Customer

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Ms Rose was excellent sales person. She was informative, professional and patient. Thank you for all your help. She was informative, professional and patient. Thank you for all your help. More

by odessa1959stanford Verified Customer Verified Customer

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Finance manager was helpful. Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have 8 hours to waste, go to Big Star Hyundai to sit around and watch sales people do the song and dance instead of just sell you the car you picked out from the website More

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I WAS VERY PLEASE HOW THE GENERAL SALES MANAGER CHRIS RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. More

by barrideaux Verified Customer Verified Customer

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Great professional service and patience. I really appreciate Ms Rose Rodriguez for working with me I really appreciate Ms Rose Rodriguez for working with me More

by odessa1959stanford Verified Customer Verified Customer

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The finance department takes to long to get you to just sign some papers one guy took over 1 hour and half to get people out. We have to wait 2 hours just to sign papers which is ridiculous. sign some papers one guy took over 1 hour and half to get people out. We have to wait 2 hours just to sign papers which is ridiculous. More

by daniel.davis713 Verified Customer Verified Customer

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Just finding out my wheel lock key was not placed back in my Santa Fe. At another location got svc and not found. my Santa Fe. At another location got svc and not found. More

by Martha Quintero Verified Customer Verified Customer

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Thank you Ms. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. More

by odessa1959stanford Verified Customer Verified Customer

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