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62 Reviews of Arnaldo Perez
December 20, 2024
Daniel Q goes over and far for his customer and has excellent customer service I would recommend him!!! excellent customer service I would recommend him!!! More
by adaray.forrest
Verified CustomerOther Employees Tagged: DQ Quintanilla
December 07, 2024
They were outstanding I got a car with nothing down and a easy financing on a used car I would recommend this dealer if you are looking for a used vehicle with low miles and easy financing on. easy financing on a used car I would recommend this dealer if you are looking for a used vehicle with low miles and easy financing on. More
by PAULA66RAM
Other Employees Tagged: Nick Hernandez
December 03, 2024
TERRIBLE! LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER! LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER! More
by KEILISUMMER1
Other Employees Tagged: Luis Delcid, Arin Robeson , Marcos Rodriguez
December 03, 2024
Don't trust them. They will twist their words and not honor the deal agreed! They will twist their words and not honor the deal agreed! More
by naheen_a
Other Employees Tagged: Alex Jones
November 20, 2024
I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More
by SS-2018
Other Employees Tagged: Juan Vasquez, Isiah Mosely , Nicholas Ram
November 11, 2024
A pleasant experience. I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I didn't feel like I was burdening them. More
by Tyler.crayton
Other Employees Tagged: DQ Quintanilla
November 06, 2024
Coffee machine was not working both days I was there. Very disappointed. Prices too high! Very disappointed. Prices too high! More
by crispyears72
Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez , Madison Hartung, zzNatalie zzDiosdado, zzBilly zzWilliams
November 02, 2024
Finance manager was helpful. Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have 8 hours to waste, go to Big Star Hyundai to sit around and watch sales people do the song and dance instead of just sell you the car you picked out from the website More
by BigDisappointmentHyundai
Other Employees Tagged: Chris Russell, Arin Robeson, Nick Hernandez, Adrian Chapa , zzRandol zzManjarrez
November 02, 2024
I WAS VERY PLEASE HOW THE GENERAL SALES MANAGER CHRIS RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. More
by barrideaux
Other Employees Tagged: Chris Russell, Arin Robeson
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