Anthony Sullivan | Page 32

The service was quick and reliable. Simon explained about the cost and everything that was done very clearly. He addressed all my questions. I waited at the dealership. It was comfortab Simon explained about the cost and everything that was done very clearly. He addressed all my questions. I waited at the dealership. It was comfortable. More

by AYUSHADAHAL Verified Customer Verified Customer

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I was told it would take 2 hours. It took 2 days. I was told it wouldn’t be done by the end of day 1 and I could come back and pick up a rental. When I arrived, I was then told it wo It took 2 days. I was told it wouldn’t be done by the end of day 1 and I could come back and pick up a rental. When I arrived, I was then told it would take at least a half hour to complete the paperwork. I don’t have that kind of time to waste. Complete inconsideration of my time. Wish someone told me before I wasted 45 mins there and back in traffic. Left without a car. Second day no response from anyone with an update. I reached out at 2:30pm and got “checking “. No response again until 4pm. Absolutely ridiculous! I won’t be back. More

by HSPINELL Verified Customer Verified Customer

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Helpful and great service! I felt valued as a customer, and the time I waited wasn't long. I felt valued as a customer, and the time I waited wasn't long. More

by TSTOREY Verified Customer Verified Customer

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Excellent, fast service even though it was a fairly busy Saturday. I highly recommend them. Saturday. I highly recommend them. More

by Latenighteric Verified Customer Verified Customer

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Costas arranged for a replacement tire (original tire could not be repaired) for my truck and set up an appointment to have it installed. Anthony took me in on a very busy Saturday and I was out in less could not be repaired) for my truck and set up an appointment to have it installed. Anthony took me in on a very busy Saturday and I was out in less than 90 minutes. More

by jcdx Verified Customer Verified Customer

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Prompt service, good communication, and easy checkout. One negative: grease hand and finger smudges on my hood could have been washed off. One negative: grease hand and finger smudges on my hood could have been washed off. More

by TBUG149 Verified Customer Verified Customer

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Anthony is always helpful. He explains the issues with my care so I can understand. He explains the issues with my care so I can understand. More

by CEPES Verified Customer Verified Customer

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Always great, I really like how the guys always treat us nicely and explain everything detailed and understanding that not every customer it’s knowledgeable about cars nicely and explain everything detailed and understanding that not every customer it’s knowledgeable about cars More

by michigamboa97 Verified Customer Verified Customer

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Toyota's service was quick and efficient. I had no worries once my car was taken by the staff to be serviced. I had no worries once my car was taken by the staff to be serviced. More

by JAMELLE1313 Verified Customer Verified Customer

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I took my 2009 Corolla to Cobb County Toyota for service because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. An because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. Anthony Sullivan (Service Advisor) advised a transmission fluid drain and fill would fix the transmission issue. Anthony did not tell me that the drain and fill was the first step in attempting to fix the transmission and if this did not fix it, the transmission would need to be replaced at a cost of $5,700. Anthony told me the starter was going bad and needed to be replaced, the oil and filter needed changing, and the air filter too. These services cost approximately $1,000 in addition to the $150 for the transmission drain and fill service. Not being told by Anthony the $150 transmission drain and fill might not fix the transmission and the fix would be replacement for $5,700, I agreed to the $1,000 of additional repair services. My logic in making this decision was that the transmission issue would be fixed for $150 drain and fill and it was worth investing $1,000 in the other repair services. The work was completed and my Corolla was picked up on Thursday 1/18/24. On Friday 1/19/24 at the fifty six mile mark (post repair) the engine light came on and the same diagnostic trouble code came up, Torque Converter Clutch Pressure Control Solenoid Control Circuit as the original code. I phoned Anthony Sullivan and he told me he was going to take care of the issue and told me to expect a call back shortly. I did receive a phone call from Zach Claybrooks. He said he was calling on behalf of Anthony and that he was going to refund the $150 for the transmission drain and fill. I ask him to hold off on the refund. I want to fix the issue and asked him to tell me why the drain and fill didn’t fix the issue and advise me on the fix. He said he would research and phone me. Zach did phone me and told me the fix was transmission replacement. I asked Zach who he reported to and he told me Todd Pluger the Cobb County Toyota Service Director. Saturday 1/20/24 I met with Todd Pluger at the service center. I explained the situation and that I was not informed by Anthony Sullivan about the transmission drain and fill was a first step and that replacement was the next step if that didn’t fix it. I told him I would have not agreed to the $1,000 in additional repairs until knowing whether the drain and fill fixed the transmission. I never got the opportunity to make this decision because Anthony didn’t tell me. He refused the refund and told me that it isn’t Cobb County Toyota Service Department Policy to tell customers what the next steps would be if the work they paid for didn’t fix the issue. He used a brake replacement analogy for an example. I asked him who he reported to and he told me Joel Treiger the Cobb County Toyota General Manager. Joel Treiger agreed to meet with me to hear my issue with the service advisor Anthony Sullivan and service director Todd Pluger. After explaining the situation to Joel and his speaking to Todd Pluger and Anthony Sullivan, Joel told me that there were mistakes made by Anthony Sullivan and me. If I knew that the diagnostic trouble code was transmission related it was my responsibility to let Anthony Sullivan know so the service technician could properly troubleshoot. He said that Anthony Sullivan should have advised me about the drain and fill being the first step in solving the problem and if that didn't work the only fix was the $5,700 transmission replacement. “Anthony Sullivan and I shared responsibility for the situation.” Joel Treiger’s judgement was that I shared responsibility with his Service Advisor Anthony Sullivan in why this situation existed. His solution was to refund to me the $150 paid for the transmission drain and fill , offer to assist with getting my Corolla set up for transmission replacement, or sell to me a replacement vehicle. With all this said, here More

by tinomvelazco Verified Customer Verified Customer

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