Annie Vodegel
Annie Vodegel at Toyota of Lancaster
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Annie Vodegel

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
263 Reviews
4.6

263 Reviews

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263 Reviews of Annie Vodegel

January 31, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Dealership Rating
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Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 30, 2025

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Nice dealership with prompt service right when I pulled up to the Toyota care service lane for my appointment. I came early about 20 minutes and was taken care of. The problem lacks I'd imagine with commun More

by JPueschel
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Recommend Dealer
No
Jan 30, 2025

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously and will be sure to speak with your service advisor in regard to the issues and concerns you experienced during your visit. Unfortunately, there is a wait time of 1 1/2-2 hours with an appointment for routine maintenance. However, we are always looking for ways we can improve our process to shorten our customer's wait time. I do apologize that your wishes were not honored but will be sure to bring this concern up to our technician. We appreciate you bringing this to our attention to help make us better. If you do have any other questions or concerns please reach out to (661) 952-2103.

January 28, 2025

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It started with a phone call where I was told I had two Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appoint More

by TKHARRIS63
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Recommend Dealer
No
Jan 28, 2025

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. I will be sure to bring up your feedback to our staff that way we can make improvements where we are falling short. Please reach out (661) 952-2103 if you have any other questions.

January 26, 2025

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Very friendly, decent prices, great service and wonderful people. I drive 90 miles to get my car serviced here. More

by no thank you
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Recommend Dealer
Yes
Jan 27, 2025

Toyota of Lancaster responded

We appreciate you making the drive and giving us the opportunity to care for your vehicle. Have a great day!

January 26, 2025

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Employee Rating

My service has always been satisfactory for this location. The only problem I experienced in the past was when I came in for my oil change maintenance they forgot to rotate my tires. Other than that More

by LACLIPPERSFAN6611
Workmanship
Service Time
Recommend Dealer
Yes
Jan 27, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave our staff a 5 star review. You can reach out to me at (661) 952-2103 so we can make sure to have your vehicle's tires rotated.

January 21, 2025

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Employee Rating

Needs better communication with their very valued customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been don More

by kassandram628
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat

Jan 21, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an issue with the service advisor communicating with you. Normally upon arrival our service advisors let customers know estimated wait time. I will be sure to speak with our staff and go over our process in order to resolve your issue. Please reach out to (661) 952-2103 if you have any other questions or concerns.

January 16, 2025

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Again thanks for treating me with the upmost care and concern; I look forward for my next appointment! More

by L_GUL
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Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Jan 16, 2025

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

January 16, 2025

Dealership Rating
Employee Rating

Please keep offering mail out service coupons and continue great customer service I will recommend you More

by wcontald
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Recommend Dealer
Yes
Jan 16, 2025

Toyota of Lancaster responded

Thank you for leaving us a positive review. We look forward to assisting you in the future. We will be sure to keep offering you any coupons we have available and you can always check online as well.

January 12, 2025

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Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
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Recommend Dealer
Yes
Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

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