Annie Vodegel

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service time wait surpassed my expectations. Thank you for the awesome experience, you have a plus+++++A team! Regards More

by Raulv Verified Customer Verified Customer

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I felt like I was just a number to them. I have been coming here for 15 years and for the first time I really felt like the personal touch was gone. And I don't trust the technicians anymore I have been coming here for 15 years and for the first time I really felt like the personal touch was gone. And I don't trust the technicians anymore. More

by M.JACKSN1513 Verified Customer Verified Customer

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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald Verified Customer Verified Customer

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I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2 Verified Customer Verified Customer

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Didn’t fix the scratch in my steering wheel and scratched both doors! It wasn’t that way before I took it in to the dealer. both doors! It wasn’t that way before I took it in to the dealer. More

by RKEN45 Verified Customer Verified Customer

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Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina Verified Customer Verified Customer

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Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive Verified Customer Verified Customer

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Nice dealership with prompt service right when I pulled up to the Toyota care service lane for my appointment. I came early about 20 minutes and was taken care of. The problem lacks I'd imagine with commun up to the Toyota care service lane for my appointment. I came early about 20 minutes and was taken care of. The problem lacks I'd imagine with communication as I told my service advisor I just put on tires and didn't need them rotated however they were still rotated. Then I went to the waiting room which was clean and enjoyable. What was not enjoyable was the 2 1/2 hour wait for a basic oil change and rotate. Even with me showing up early. All in all I would not come here unless I could make it a whole day thing based on time and distance from my location. More

by JPueschel Verified Customer Verified Customer

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It started with a phone call where I was told I had two Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appoint Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appointment. Which is not true. I have only one Corolla Cross I called back in a few days and finally got to make an appointment. While my car was getting an oil change, I walked around and even had to find people to ask questions about the new Tacoma’s. I also asked about a new floor mat for my Corolla cross. I obviously interpreted a person conversation between the man and woman sales people. He seemed annoyed I asked the question and just continued his conversation with her. I went to the hot water dispenser and there was only cold water. Terrible customer service all around. That’s until you get to Annie. I told her everything that was going on and she looked up the information on the Tacoma, told me to check on line for replacement formats and she offered to get me hot water. Annie would be the only reason I would come back to that dealership. More

by TKHARRIS63 Verified Customer Verified Customer

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Very friendly, decent prices, great service and wonderful people. I drive 90 miles to get my car serviced here. people. I drive 90 miles to get my car serviced here. More

by no thank you Verified Customer Verified Customer

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