Andrew Shaw

Dealership did great recovery job after battery on 2024 X5 totally died. Roadside assistance arranged to flatbed car to dealer very quickly, dealer assessed problem quickly and a new battery installed w/ X5 totally died. Roadside assistance arranged to flatbed car to dealer very quickly, dealer assessed problem quickly and a new battery installed w/i 24 hrs. More

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Everyone I come into contact with either salesman or mechanic or even the passerby’s are all friendly and helpful. This is my go to desler mechanic or even the passerby’s are all friendly and helpful. This is my go to desler More

by RUMBARGERP Verified Customer Verified Customer

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Dealership is nice and clean and very organized. Service adviser is courteous and very professional. Technician provided informative information on the car. Service adviser is courteous and very professional. Technician provided informative information on the car. More

by Kimkfcheung Verified Customer Verified Customer

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I purchased a 2022 BMW x3 from John Redden. He was wonderful. He was patient and kind and more than accommodating. Two weeks later I got a notification that my rear brake pads needed to be rep He was wonderful. He was patient and kind and more than accommodating. Two weeks later I got a notification that my rear brake pads needed to be replaced. I was disappointed to say the least. This is my first luxury vehicle purchase. I was skeptical of a pre owned vehicle and this was why dealing problems From the previous owner or dealership that got over looked . I called John and he immediately connected me to the Andrew at the service center to help. Andrew was also very nice to work with. I took my car in on 9/17 to be looked at. It seems that the rear brake pads weren’t properly assessed at the middle burg heights location and the westlake location was able to fix them at no cost to me. There was also a part that was disconnected or broken in the sun roof that was of no cost to me to fix. My issue was when it was determined that my front brake pads were drivable but would need fixed depending on how I drive in 1-3 months. I drive a lot. I was disappointed at the response of the brake pads being ok enough to sell ethically. Ok enough is not acceptable when you spend thousands on anything. I haven’t had the car for a month and it had to go back to the shop. I told Andrew I was disappointed at the experience of purchasing a luxury vehicle and it’s seems that the bare minimum was done to sell it. I ended up paying almost $700 for front brakes. As I told Andrew it’s not the money but the principle that I just bought this car and am already fixing maintenance after the deal haphazardly missed the back brakes needing replaced. I would have appreciated a more thorough and transparent experience from BMW of Westlake. More

by ODIRI OMOBIEN Verified Customer Verified Customer

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This service was just as good as the last one a couple of weeks ago. weeks ago. More

by PATRICIAYHUGHES Verified Customer Verified Customer

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Very curteous staff, prompt, quality service. comfortable waiting area. Will continue to use in the future comfortable waiting area. Will continue to use in the future More

by RKING20 Verified Customer Verified Customer

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Well treated and professional. Highly recommended and will very happy to be working with the folks in service. Highly recommended and will very happy to be working with the folks in service. More

by Tucson Verified Customer Verified Customer

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Quick and seamless service. I would recommend to anyone that values efficiency and good communication. Thanks! I would recommend to anyone that values efficiency and good communication. Thanks! More

by STUARTRAYL Verified Customer Verified Customer

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Great service, took my car in at my scheduled time. My car was done and ready to go in far less time than what was promised. My car was done and ready to go in far less time than what was promised. More

by PATRICIAYHUGHES Verified Customer Verified Customer

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The best staff in Ohio. Great service. Very accommodating, very nice and very professional. Wish all service industry staff be like them. Great service. Very accommodating, very nice and very professional. Wish all service industry staff be like them. More

by EMAD Elbadawy Verified Customer Verified Customer

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