Amanda Hernandez
Amanda Hernandez at Big Star Hyundai

Amanda Hernandez

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

not yet
rated
4 Reviews
not yet
rated

4 Reviews

Write a Review

4 Reviews of Amanda Hernandez

September 08, 2025

Dealership Rating
Employee Rating

Terrible service. Purchased a used vehicle with a bad battery connection. This should have been taken care of before the vehicle was sold. Dealership told me they woul More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Sep 09, 2025

Big Star Hyundai responded

Thank you for your business and taking the time to provide your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent vehicle purchase. We understand your disappointment regarding the battery issue and the subsequent handling of the repair. A thorough inspection is a critical part of our pre-sale process, and it's clear that we fell short in this instance by not identifying and addressing the faulty battery connection before you drove the vehicle off the lot. For that, we are truly sorry. We also regret the miscommunication and delays you faced when trying to get the issue resolved. This is not the level of service we aim to provide, and we are reviewing our internal processes to ensure this doesn't happen again. Should you have other concerns feel free to contact me directly at your earliest convenience. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

July 22, 2025

Dealership Rating
Employee Rating

She the best seller of the year she help us alot i will recommend her ❤️🙏🙏🙏🙏 More

by JONEZINCOMETAX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

March 18, 2025

Dealership Rating
Employee Rating

Great sales person and understands customer desire! Able to persuade mgr for customer looks for the same quality for the services after sales More

by denny.karmeil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Sandoval, Rose Rodriguez , zzChris zzRussell

Mar 18, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 17, 2025

Dealership Rating
Employee Rating

I have nothing to say about the dealership but we should have been furnished with 2,sets of keys to this Cadillac if we knew before we signed all the paperwork we would have gone up the highway r waited More

by gwenbutler129
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 18, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

Dealership Inventory (596 Vehicles)

used 2025 Hyundai Kona car, priced at $27,888
2025 Hyundai Kona
used
Ecotronic Gray Pearl exterior
Automatic
Front-wheel Drive
used 2025 Hyundai Palisade car, priced at $46,888
2025 Hyundai Palisade
used
Abyss Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Palisade car, priced at $57,593
2026 Hyundai Palisade
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Santa Fe car, priced at $43,062
2026 Hyundai Santa Fe
new
Ecotronic Gray exterior
Automatic
All-wheel Drive
new 2026 Hyundai Palisade car, priced at $42,798
2026 Hyundai Palisade
new
Abyss Black Pearl exterior
Automatic
Front-wheel Drive
new 2025 Hyundai Elantra car, priced at $20,010
2025 Hyundai Elantra
new
Ultimate Red exterior
CVT
Front-wheel Drive