Terrible service.
Purchased a used vehicle with a bad battery connection. This should have been taken care of before the vehicle was sold. Dealership told me they woul
Purchased a used vehicle with a bad battery connection. This should have been taken care of before the vehicle was sold. Dealership told me they would have a check issued to me for cash back on the sale in 2-3 days, I waited for 5 days. When I came to pick up the check after giggling the battery connector to get there, I was told to bring it back on Monday morning at 9:00am and they would fix it right away. Waited for an hour and a half for repair, checked status because I needed to leave, was then told they had to go get the part somewhere because it wasn’t in stock, then was told they went to go get the part and it would be another hour before it was done. I don’t know why they couldn’t have checked for that part ( a simple battery connector) at 9:00am, so I could have been done by now. Watch out for this place. Everything went good until I drove off the lot!
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by Kim
Sep 09, 2025 -
Big Star Hyundai responded
Thank you for your business and taking the time to provide your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent vehicle purchase. We understand your disappointment regarding the battery issue and the subsequent handling of the repair. A thorough inspection is a critical part of our pre-sale process, and it's clear that we fell short in this instance by not identifying and addressing the faulty battery connection before you drove the vehicle off the lot. For that, we are truly sorry. We also regret the miscommunication and delays you faced when trying to get the issue resolved. This is not the level of service we aim to provide, and we are reviewing our internal processes to ensure this doesn't happen again. Should you have other concerns feel free to contact me directly at your earliest convenience. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com
She the best seller of the year she help us alot i will
recommend her ❤️🙏🙏🙏🙏
recommend her ❤️🙏🙏🙏🙏
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by JONEZINCOMETAX
Verified Customer
Verified Customer
Jul 22, 2025 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great sales person and understands customer desire!
Able to persuade mgr for customer looks for the same quality for the services after sales
Able to persuade mgr for customer looks for the same quality for the services after sales
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by denny.karmeil
Verified Customer
Verified Customer
Mar 18, 2025 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I have nothing to say about the dealership but we should
have been furnished with 2,sets of keys to this Cadillac if we knew before we signed all the paperwork we would have gone up the highway r waited
have been furnished with 2,sets of keys to this Cadillac if we knew before we signed all the paperwork we would have gone up the highway r waited
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by gwenbutler129
Verified Customer
Verified Customer
Feb 18, 2025 -
Big Star Hyundai responded
Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com