Alex Murphy | Page 2

I have been with Chrysler for the last ten years. I've never had any problems .Everyone is very Professional ,Curious, easy to deal with .This is our third auto. Kevin Jones has always been our go I've never had any problems .Everyone is very Professional ,Curious, easy to deal with .This is our third auto. Kevin Jones has always been our go to person,and we have always been satisfied with our purchases ,and the treatment you have provided. Sorry this is our forth purchases from Chrysler dealership.We have always recommended you to family and friends. Thank you for Kevin Jones and all of you salespersons. More

by RLWILLIAMS383 Verified Customer Verified Customer

Report | Print

The service, wait time and customer service are always impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. More

by C.MERCER Verified Customer Verified Customer

Report | Print

Outstanding customer service, patients and understanding. Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nre Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nreded that as well. Highly recommended!!! V K. More

by ILOVEMYMYBOSTON Verified Customer Verified Customer

Report | Print

I hate going here. It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set up an appointment, but since I needed my brakes replaced, it said someone from the service department would need to contact me. I waited a week—no call back. I called again and got voicemail. Still no response. I called a third time and reached a messaging service. The person I spoke with wasn’t even located at the dealership but said they would escalate the issue to their manager and then to the service department manager. Again, no call back. The next day, I tried calling the parts department because I needed a new battery for my truck. I had to leave a message, and once again, no one returned my call. I then called the sales floor just to reach a human. The first person tried to transfer me to service, which led to—again—another voicemail. I called back and spoke with a sales associate named Sai. He actually walked over to the service department and asked someone to call me. He came back on the line and said Emily would call me. This was already one week after my first attempt to reach anyone. The following week, I went in person for an oil change and was told this is an ongoing problem. That’s not surprising, because the same thing happened the last time I tried to contact them. Right before writing this review, I received an email asking for feedback. The service director, Everette Murphy, said to call if I had any issues. I did—but the phone system asked me to enter the first three letters of his name, and then told me no one by that name exists. I regret purchasing my vehicle from this dealership. The service department and overall customer service are extremely poor. More

by CHRIS Verified Customer Verified Customer

Report | Print

Southern haven’t disappointed me yet. My oil change was done in 25 minutes. Thanks so much. My oil change was done in 25 minutes. Thanks so much. More

by bradleylakisha Verified Customer Verified Customer

Report | Print

Terrible service. Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad ex Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad experience More

by J.Terry Verified Customer Verified Customer

Report | Print

They have great customer service and makes you feel welcome as well as very knowledgeable welcome as well as very knowledgeable More

by V Verified Customer Verified Customer

Report | Print

Super great service! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! More

by HILARY.ZORRILA Verified Customer Verified Customer

Report | Print

I like the new express with a person in garage to check you in. Then the text with recommendations on what services are suggested. Fast service as well. you in. Then the text with recommendations on what services are suggested. Fast service as well. More

by PITA_FOWLER Verified Customer Verified Customer

Report | Print

Will always bro g my vehicle here, no questions asked. Great work from the whole team. Thank you Great work from the whole team. Thank you More

by wilsonea31 Verified Customer Verified Customer

Report | Print