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Alex Murphy
Alex Murphy
Service Manager
Southern Chrysler Dodge Jeep Ram Greenbrier
1414 S Military Hwy
Chesapeake, VA 23320
804 Reviews
804 Reviews
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804 Reviews of Alex Murphy
June 11, 2026
Great customer service and was in and out in 40 minutes for an oil change and tire rotation. Thank you! for an oil change and tire rotation. Thank you! More
by JMCOSTA5
Verified CustomerOther Employees Tagged: Everette Murphy
June 06, 2026
Outstanding professionlism and customer sevice skills! Had me in and out in know time completing five different services, to include a state inspection...all for a very reasonable price. Thank you all fo Had me in and out in know time completing five different services, to include a state inspection...all for a very reasonable price. Thank you all for a job Well Done!!! V.K. More
by ILOVEMYMYBOSTON
Other Employees Tagged: Everette Murphy , Thank you most to the young lady sitting outside where we drive cars into. She was the best!
June 04, 2026
Quick and easy service. Was able to drop off the night before and they had it ready early the next day. Was able to drop off the night before and they had it ready early the next day. More
by DLLOYD1602
Other Employees Tagged: Everette Murphy
June 02, 2026
I would give 0 stars if I could. Poor customer service and mechanics are not skilled Poor customer service and mechanics are not skilled More
by Jmunozlmm
Other Employees Tagged: Everette Murphy
May 31, 2026
I have been with Chrysler for the last ten years. I've never had any problems .Everyone is very Professional ,Curious, easy to deal with .This is our third auto. Kevin Jones has always been our go I've never had any problems .Everyone is very Professional ,Curious, easy to deal with .This is our third auto. Kevin Jones has always been our go to person,and we have always been satisfied with our purchases ,and the treatment you have provided. Sorry this is our forth purchases from Chrysler dealership.We have always recommended you to family and friends. Thank you for Kevin Jones and all of you salespersons. More
by RLWILLIAMS383
Other Employees Tagged: Kevin Jones, Nerely Blanco
May 29, 2026
The service, wait time and customer service are always impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. More
by C.MERCER
Other Employees Tagged: Everette Murphy
May 22, 2026
Outstanding customer service, patients and understanding. Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nre Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nreded that as well. Highly recommended!!! V K. More
by ILOVEMYMYBOSTON
Other Employees Tagged: Joe Cuellar, Nerely Blanco, Mike Owen, Morgan Hunter, Everette Murphy , The young lady that worked outside with my oil and squeezed me in for state inspection as well did the most for me!!!I don't remember your name, but thank you very much!!!
May 21, 2026
I hate going here. It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set up an appointment, but since I needed my brakes replaced, it said someone from the service department would need to contact me. I waited a week—no call back. I called again and got voicemail. Still no response. I called a third time and reached a messaging service. The person I spoke with wasn’t even located at the dealership but said they would escalate the issue to their manager and then to the service department manager. Again, no call back. The next day, I tried calling the parts department because I needed a new battery for my truck. I had to leave a message, and once again, no one returned my call. I then called the sales floor just to reach a human. The first person tried to transfer me to service, which led to—again—another voicemail. I called back and spoke with a sales associate named Sai. He actually walked over to the service department and asked someone to call me. He came back on the line and said Emily would call me. This was already one week after my first attempt to reach anyone. The following week, I went in person for an oil change and was told this is an ongoing problem. That’s not surprising, because the same thing happened the last time I tried to contact them. Right before writing this review, I received an email asking for feedback. The service director, Everette Murphy, said to call if I had any issues. I did—but the phone system asked me to enter the first three letters of his name, and then told me no one by that name exists. I regret purchasing my vehicle from this dealership. The service department and overall customer service are extremely poor. More
by CHRIS
Other Employees Tagged: Everette Murphy
May 12, 2026
Southern haven’t disappointed me yet. My oil change was done in 25 minutes. Thanks so much. My oil change was done in 25 minutes. Thanks so much. More
by bradleylakisha
Other Employees Tagged: Everette Murphy
May 11, 2026
Terrible service. Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad ex Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad experience More
by J.Terry
Other Employees Tagged: Alex Murphy
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