Everette Murphy

Great customer service and was in and out in 40 minutes for an oil change and tire rotation. Thank you! for an oil change and tire rotation. Thank you! More

by JMCOSTA5 Verified Customer Verified Customer

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Outstanding professionlism and customer sevice skills! Had me in and out in know time completing five different services, to include a state inspection...all for a very reasonable price. Thank you all fo Had me in and out in know time completing five different services, to include a state inspection...all for a very reasonable price. Thank you all for a job Well Done!!! V.K. More

by ILOVEMYMYBOSTON Verified Customer Verified Customer

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Quick and easy service. Was able to drop off the night before and they had it ready early the next day. Was able to drop off the night before and they had it ready early the next day. More

by DLLOYD1602 Verified Customer Verified Customer

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I would give 0 stars if I could. Poor customer service and mechanics are not skilled Poor customer service and mechanics are not skilled More

by Jmunozlmm Verified Customer Verified Customer

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The service, wait time and customer service are always impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. impeccable whenever I come in. I enjoy knowing that my Service Advisor is always reachable via a call and/or text. More

by C.MERCER Verified Customer Verified Customer

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Outstanding customer service, patients and understanding. Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nre Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nreded that as well. Highly recommended!!! V K. More

by ILOVEMYMYBOSTON Verified Customer Verified Customer

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I hate going here. It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set up an appointment, but since I needed my brakes replaced, it said someone from the service department would need to contact me. I waited a week—no call back. I called again and got voicemail. Still no response. I called a third time and reached a messaging service. The person I spoke with wasn’t even located at the dealership but said they would escalate the issue to their manager and then to the service department manager. Again, no call back. The next day, I tried calling the parts department because I needed a new battery for my truck. I had to leave a message, and once again, no one returned my call. I then called the sales floor just to reach a human. The first person tried to transfer me to service, which led to—again—another voicemail. I called back and spoke with a sales associate named Sai. He actually walked over to the service department and asked someone to call me. He came back on the line and said Emily would call me. This was already one week after my first attempt to reach anyone. The following week, I went in person for an oil change and was told this is an ongoing problem. That’s not surprising, because the same thing happened the last time I tried to contact them. Right before writing this review, I received an email asking for feedback. The service director, Everette Murphy, said to call if I had any issues. I did—but the phone system asked me to enter the first three letters of his name, and then told me no one by that name exists. I regret purchasing my vehicle from this dealership. The service department and overall customer service are extremely poor. More

by CHRIS Verified Customer Verified Customer

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I'm from out of state and I thought I may had a problem with my truck brought it in. The service center was super nice and knowledgeable and kept me informed. with my truck brought it in. The service center was super nice and knowledgeable and kept me informed. More

by michaelkreauter Verified Customer Verified Customer

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Southern haven’t disappointed me yet. My oil change was done in 25 minutes. Thanks so much. My oil change was done in 25 minutes. Thanks so much. More

by bradleylakisha Verified Customer Verified Customer

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They have great customer service and makes you feel welcome as well as very knowledgeable welcome as well as very knowledgeable More

by V Verified Customer Verified Customer

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