Mike Owen

I purchased a brand-new 2026 Jeep Grand Cherokee L approximately two months ago and was disappointed with how my windshield warranty concern was handled. When I first noticed the crack, I brought t approximately two months ago and was disappointed with how my windshield warranty concern was handled. When I first noticed the crack, I brought the vehicle directly to the dealership. The service department inspected the windshield and confirmed there was no visible rock chip or other external impact. They were also able to feel the crack from the inside of the windshield. At the time, they believed it might have been related to the ADAS camera area but wanted to submit it to the manufacturer for review. The Service Director took photos of the windshield and told me I would hear back the following day. I never received that call. After that, I made multiple attempts to follow up, including phone calls, voicemails, and another visit to the dealership. I was then told it could take another week for corporate to make a decision. During that time, my wife and I began noticing water dripping from the rearview mirror area during heavy rain, making the situation much more urgent. With water actively entering a brand-new vehicle, I didn't feel I could continue waiting without risking additional damage. I ultimately had Safelite inspect the windshield. Their technician explained that the crack originated at the top of the windshield and propagated downward toward the ADAS area. They also found no evidence of an external impact, and the crack's progression was consistent with a stress-related failure rather than a rock strike. At that point, I chose to have the windshield replaced at my own expense because I could no longer justify waiting while water was entering the vehicle. I understand that warranty approvals sometimes require manufacturer review, and I wasn't expecting the dealership to make an immediate warranty decision. What I did expect was timely communication, follow-up, and a greater sense of urgency once it became clear there was water intrusion into a two-month-old vehicle. For a vehicle at this price point, I expected a much higher level of customer service. A simple phone call with regular updates would have gone a long way. Instead, I felt like I had to repeatedly chase answers while the condition of my new vehicle continued to worsen. I hope this feedback helps improve communication and follow-up for future customers facing similar situations. More

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Forgot to do my tire rotation, promised a card for free alignment but never received it. Was great in taking off the charges for the maintenance I didn’t ask for, but did not complete the maintenance I did alignment but never received it. Was great in taking off the charges for the maintenance I didn’t ask for, but did not complete the maintenance I did ask for and required me to come back. More

by cdpaquin31 Verified Customer Verified Customer

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They were very accommodating and very nice and helpful I will be coming here from now on thank you will be coming here from now on thank you More

by Parris Verified Customer Verified Customer

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Outstanding customer service, patients and understanding. Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nre Thank you all very much for sqeexing me in without an appointment at the end of the day,and for the discounts I didn't expect as well. I really nreded that as well. Highly recommended!!! V K. More

by ILOVEMYMYBOSTON Verified Customer Verified Customer

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Super great service! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! More

by HILARY.ZORRILA Verified Customer Verified Customer

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I was in and out in less than 30 minutes. The mechanic even replaced the windshield wipers I had bought. Everyone was nice and pleasant. The mechanic even replaced the windshield wipers I had bought. Everyone was nice and pleasant. More

by SWEETIEANGEL27 Verified Customer Verified Customer

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Quick and on time service with the service member being professional, being able to schedule service is a great way to do business professional, being able to schedule service is a great way to do business More

by BRIANHOBBS9 Verified Customer Verified Customer

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Great service and made sure my truck was taking care of. I will return my vehicle back if I need to I will return my vehicle back if I need to More

by gnicee47 Verified Customer Verified Customer

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My home base for jeep. I now sched all of my service here. Thumbs up I now sched all of my service here. Thumbs up More

by mtamoria1 Verified Customer Verified Customer

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Thank to the Southern Chrysler team for prompt assistance to car service from the time I arrive to exit. to car service from the time I arrive to exit. More

by LNLAFL Verified Customer Verified Customer

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