Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 41

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

December 14, 2023

Dealership Rating
Employee Rating

I called for a maintenance appointment on Friday and was given an appointment the following Monday. That was timely! At the center Marcel gave me the quote for the service. He said it would take about two More

by joanel731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Zapata spoke with me at length regarding my lease. I am opting to purchase the car and he will follow up with me.

Dec 14, 2023

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that we could promptly schedule your appointment and that Marcel provided a clear quote upfront. Our goal is always to keep you informed, and we're pleased that our communication regarding additional work was helpful. We appreciate your trust in our recommendations and look forward to continuing to provide excellent service for your vehicle in the future!

December 12, 2023

Dealership Rating
Employee Rating

The dealership is ok. They could be better. This is my second Honda vehicle from this dealership. Treatment should be better. More

by FAITHFUL.GO@verizon.net
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Honda of Valley Stream responded

Your feedback is important, and we're committed to making sure your experience improves. If there's anything specific you'd like to see changed or improved upon, please let us know. We value your loyalty and want to ensure you receive the treatment you deserve as a valued customer.

December 12, 2023

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Marcel is the best . He’s always there whenever I have an issue with my car. More

by SAMSUPA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Waters

Dec 13, 2023

Honda of Valley Stream responded

Marcel's dedication is invaluable. We appreciate your trust in us and will let Marcel know about your kind words. If you need anything else or have more feedback, feel free to reach out. Thanks for being a valued customer!

December 12, 2023

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Marcel kept us informed when there was a delay with our service. Extremely confident with his attention to us. More

by KATHYG33P
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Daniel Sanchez

Dec 12, 2023

Honda of Valley Stream responded

That's fantastic to hear! Marcel's commitment to keeping you informed and his attentiveness truly shine through. We're thrilled that you had such a positive experience despite the delay. Your satisfaction is our priority, and we're grateful for your understanding. If there's anything else we can do for you, please don't hesitate to reach out!

December 12, 2023

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Excellent service courtesy and respect not a long wait clean waiting area excellent customer service More

by MDELLIOTT2013
Service Price Transparency
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Recommend Dealer
Yes
Dec 12, 2023

Honda of Valley Stream responded

It's wonderful to hear about your experience! Providing excellent service, a clean environment, and minimal wait times are our top priorities. We're thrilled that you found our waiting area to your liking and that our team treated you with courtesy and respect. Your satisfaction is our goal, and we're here whenever you need us. Thank you for choosing us!

December 06, 2023

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Customer service rep was friendly and knowledgeable. Service technician who worked on my vehicle left his wire trimmings all over middle console and cup holders. More

by m.mitchell8069
Service Price Transparency
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Recommend Dealer
Yes
Dec 07, 2023

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

November 30, 2023

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If you think about buying or leasing a Honda, go to Honda of Valley Stream where the service is great and the staff is awesome If you go anywhere else you will leave your best deal behind. Love my Ridgeline More

by amuniz11
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Waters, Willie Mejia, Clara Torres, Gary Lin, Gabe Peña , Eduardo Balza, Rich Billingsley, Jorge Ron-Suarez, Daniel Sanchez

Dec 01, 2023

Honda of Valley Stream responded

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

November 30, 2023

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I paid approximately $400 for the diagnostic for recalled/defective parts, which have an extended 10 years warranty by the manufacturer. I spoke to someone regarding the price and got no follow up. More

by flakadee
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Honda of Valley Stream responded

We are unable to locate you in our system with the username provided. Please reach out through Private response with your name and contact information so that we can further discuss and understand your concerns. Thank you!

November 29, 2023

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Good experience overall - the staff at the center were all polite and handled their respective tasks well. Thank you. More

by king22488
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Rich Billingsley, Jorge Ron-Suarez, Daniel Sanchez

Nov 30, 2023

Honda of Valley Stream responded

Thank you for choosing us and taking the time to review your experience with us. We appreciate you recognition of our staff and look forward to working with you again. Please reach out with any questions or needs. Take care!

November 16, 2023

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Employee Rating

I was attended in timely manner and the Tech explained to me what was done and the need in my next visit. I was treated cordially. The staff were nice. More

by eveaking
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Nov 21, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

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