Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 33

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
981 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.8

981 Reviews

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981 Reviews of Alex Marcel

May 16, 2024

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Employee Rating

There should have been a maybe choice for the question would you recommend this service center! More

by JOANBO123
Service Price Transparency
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Recommend Dealer
Yes
May 16, 2024

Honda of Valley Stream responded

Thank you for the time you spent leaving this review. We appreciate you choosing us for your vehicle service needs and look forward to working with you again.

May 15, 2024

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The service was done in a timely matter. I was made aware of any issues quickly. More

by amandalferrer17
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Recommend Dealer
Yes
May 16, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that your service was completed in a timely manner and that any issues were communicated to you quickly. Your satisfaction is important to us, and we look forward to serving you again in the future.

May 14, 2024

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Marcel was very friendly and provided answers for any questions I had. Honda of Valley Stream itself was clean and took my car in at the scheduled time - However, service took a while and not everyth More

by GRACELEE1718
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Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you for your feedback. We're glad to hear that Marcel was friendly and able to answer all your questions. We also appreciate your kind words about the cleanliness of Honda of Valley Stream and our punctuality in taking your car in at the scheduled time. We apologize for the delay in service and for not completing everything as expected. Your satisfaction is important to us, and we will use your feedback to improve our processes. Please reach out to us so we can address any remaining concerns and ensure your next visit meets your expectations. Thank you for bringing this to our attention.

May 13, 2024

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Marcel is the best. Professional, personal, and kind. The many years I and my wife have use Honda service. Marcel has been excellent. Your company should promote him to More

by JASONJETJ
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Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you so much for your wonderful feedback! We are thrilled to hear that Marcel has consistently provided you and your wife with excellent service over the years. We agree that his professionalism, personal touch, and kindness make him a valuable asset to our team. Thank you for your continued trust in our service, and we look forward to serving you again soon!

May 13, 2024

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You ALL have and are professional and, you take care of your clients!!!! You value your customers More

by DEANKATHY1
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Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you so much for your kind words! We are thrilled to hear that you find our team professional and attentive. Our customers are our top priority, and we strive to provide the best service possible. Your feedback means a lot to us and motivates us to keep up our efforts. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

May 13, 2024

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Outstanding customer service. I was very impressed with the quality of service they provided. Thank you. Alex was great. Montell was outstanding More

by NYYOLY
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Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones, Brandon Martinez , Jerry Lancaster JR

May 14, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're delighted to hear that you were impressed with the quality of our service. Alex and Montell will be thrilled to know they made such a positive impact. We appreciate your kind words and look forward to continuing to provide you with outstanding service in the future. If you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing us!

May 10, 2024

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Took longer than I was led to believe would take , not necessarily fault of service center More

by DCINCIRIPINI
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Recommend Dealer
Yes
May 13, 2024

Honda of Valley Stream responded

We apologize for any inconvenience caused by the longer-than-expected wait time. While we strive to provide accurate estimates, sometimes unforeseen circumstances can arise that affect service duration. We appreciate your understanding and patience in such situations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!

May 10, 2024

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Mr. Alex Marcel provided courteous and informative service advice. He continues to be an EXCELLENT Service Representative. More

by jmontaine
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Recommend Dealer
Yes
May 10, 2024

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're delighted to hear that Mr. Alex Marcel provided courteous and informative service advice. We'll make sure he knows how much you appreciate his work. We look forward to assisting you again and ensuring that you always receive excellent service.

May 10, 2024

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Marcel was very nice and helped to solve all my inquiries. Overall we like being served here. More

by argycholpon
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

May 10, 2024

Honda of Valley Stream responded

We're glad to hear that Marcel was able to address all of your inquiries and provide you with a positive experience. It's wonderful to know that you enjoy being served here. If you need any further assistance, feel free to reach out anytime. Thank you for choosing us!

May 09, 2024

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Mr. Alex Marcel has ALWAYS & continues to be an EXCELLENT Service Representative. He’s the primary reason that my wife & I repeatedly returns to Honda of Valley Stream to have our HRV for service whenever n More

by DENNISKEA0
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Recommend Dealer
Yes
May 10, 2024

Honda of Valley Stream responded

Thank you for sharing your heartfelt appreciation for Mr. Alex Marcel. We're so pleased to hear that his courteous, knowledgeable, and professional service has made you and your wife loyal customers. It's wonderful to know that Alex's dedication stands out and keeps you coming back to Honda of Valley Stream. We'll be sure to share your praise with him, and we're here to help whenever your HR-V needs service. Thank you for being part of our community!

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