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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 22

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

December 11, 2024

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Employee Rating

I only come here for my cars needs. The service and people here are awesome! Keep up the great work! The service and people here are awesome! Keep up the great work! More

by georgemartinez37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Dec 13, 2024 -

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We’re thrilled to hear you trust us with your car’s needs and appreciate our team’s service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 10, 2024

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Employee Rating

Pretty good but my car is still stalling and it’s very dangerous- Honda issue dangerous- Honda issue More

by szoldan116

Verified Customer

Recommend Dealer

Yes

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Dec 13, 2024 -

Honda of Valley Stream responded

Thank you for bringing this to our attention. We encourage you to contact our service department again as soon as possible so we can address this problem promptly and ensure your safety. Please don’t hesitate to reach out—we’re here to help!

December 06, 2024

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Employee Rating

I dropped my van to replace batteries I paid double the price my genuine Honda battery and additional charge as labor to replace which is double the cost for the battery compared to other batteries in the price my genuine Honda battery and additional charge as labor to replace which is double the cost for the battery compared to other batteries in the market. But they don’t fix it properly, I back again to put the cover and another component service center. Which means take my whole day More

by romyanthraper

Verified Customer

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Recommend Dealer

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Dec 13, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We are unable to locate you in our systems. Please reach out so that we may discuss this further with you. 516-812-5302

December 03, 2024

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Employee Rating

She was thorough and kept me updated with my cars’ status She also gave me suggestions about my concerns She also gave me suggestions about my concerns More

by jacquelinembuggs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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Dec 04, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! It’s great to hear that you received thorough service and timely updates about your vehicle. We’re glad she provided helpful suggestions to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

November 25, 2024

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Professionals at every level from people checking you in to the service advisor. They did not try to sell anything extra to the service advisor. They did not try to sell anything extra More

by JIVRAJM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 25, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We’re delighted to hear that our team provided professional and straightforward service at every step. We look forward to assisting you again in the future!

November 21, 2024

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Employee Rating

Alex is always very helpful and knowledgeable, keeps me informed of all repairs and repair times. informed of all repairs and repair times. More

by SDD48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We’re thrilled to hear that Alex consistently provides helpful and knowledgeable service. We look forward to continuing to assist you with all your automotive needs!

November 18, 2024

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It was a great experience through great customer service due to Brianna being a great help! due to Brianna being a great help! More

by ralahmcnair

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Nov 19, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We’re thrilled to hear that Brianna’s exceptional assistance made your visit so positive. We look forward to providing you with great service again in the future!

November 16, 2024

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Employee Rating

Professional service, excellent communication throughout the entire service. I loved the new thing when I received the picture of the part that had to be replaced in a message to approve additional service. the entire service. I loved the new thing when I received the picture of the part that had to be replaced in a message to approve additional service. Full transparency and no upselling. More

by V. Hostiuk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones

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Nov 18, 2024 -

Honda of Valley Stream responded

Thank you for your fantastic feedback! Your trust means everything to us, and we look forward to serving you again in the future!

November 13, 2024

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Employee Rating

I was satisfied with the service on my car, didn't get the complementary car wash like I did from the dealer where I bought the car when it was serviced there. It was close to my home which is always conv the complementary car wash like I did from the dealer where I bought the car when it was serviced there. It was close to my home which is always convenient. Everyone that I dealt with was professional and friendly. More

by spaul916

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 13, 2024 -

Honda of Valley Stream responded

We’re glad to hear that the service met your expectations and that our location's convenience worked well for you! We appreciate your feedback on the complimentary car wash and will take it into consideration. Thank you for choosing us, and we look forward to providing you with a smooth, friendly experience again in the future!

November 12, 2024

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Employee Rating

Alex Marcel is the real reason why I continue to get both of my cars serviced by Honda of Valley Stream. The man has impeccable knowledge, courtesy and professionalism about himself. Always there to lend a h of my cars serviced by Honda of Valley Stream. The man has impeccable knowledge, courtesy and professionalism about himself. Always there to lend a helping hand with whatever needs you may have. And always gets the job done. More

by JOZONE113

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Nov 13, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're thrilled to know that Alex’s expertise and professionalism have earned your loyalty. It's our pleasure to continue providing top-notch service for both of your vehicles, and we look forward to many more positive visits!