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Alex Jones

Overview Reviews (51)

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Alex Jones

Alex Jones | Page 3

Certified Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Hi, it’s Alex from Big Star Hyundai! We are bringing in the New Year with a bang! With the largest Hyundai inventory on 45, we will deliver the best service, and will NOT lose your business due to price. With the specials we have every month, you have more to lose by NOT coming into Houston’s #1 Hyundai store. I can’t wait to deliver you the best service possible! Call or text me today at (832)-736-4454 to schedule an appointment.

4.8

51 Reviews

4.8

51 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (51)

Dealership Experience

4 yrs, 4 mos

Industry Experience

7 yrs, 1 mo

Specialties & Trainings

Business Consulting

Accounting

Special Financing

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51 Reviews of Alex Jones

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January 08, 2025

Dealership Rating

Employee Rating

Alex was amazing. He was very knowledgeable. He walked me through the whole process. He was polite and charismatic. I would highly recommend him to my friends. He was very knowledgeable. He walked me through the whole process. He was polite and charismatic. I would highly recommend him to my friends. More

by mylegrand

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sean Opersteny

Jan 08, 2025 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 25, 2024

Dealership Rating

Employee Rating

Had to wait about 15 minutes before someone came to speak with me but overall it was a good experience with me but overall it was a good experience More

by kaylonw

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Dec 26, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 16, 2024

Dealership Rating

Employee Rating

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

by frankie_247

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Durran Starks

Dec 16, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 12, 2024

Dealership Rating

Employee Rating

Great second purchase from Big Star Hyundai, no problems at all! Sit not like all the additional charges at closing! at all! Sit not like all the additional charges at closing! More

by aylco

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Juan Pena, Durran Starks, Arin Robeson, Tim Vining , zzSam zzCaldwell

Dec 13, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 10, 2024

Dealership Rating

Employee Rating

Friendly, informative and very patient with me explaining the details of my purchase. Thank you. the details of my purchase. Thank you. More

by dbclay1946

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mo Shurafa, zzSam zzCaldwell, zzChristian zzKaramitsos, zzValor zzOjeda

Dec 11, 2024 -

Big Star Hyundai responded

December 09, 2024

Dealership Rating

Employee Rating

The dealership was excellent. Very kind . Very good service. I will recommend them to my friends and family. I really appreciate the time and effort of the employees. Than you Very kind . Very good service. I will recommend them to my friends and family. I really appreciate the time and effort of the employees. Than you More

by imeldaguerrero

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: zzDevante zzJones

Dec 09, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 03, 2024

Dealership Rating

Employee Rating

Don't trust them. They will twist their words and not honor the deal agreed! They will twist their words and not honor the deal agreed! More

by naheen_a

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Arnaldo Perez

Dec 04, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Dec 09, 2024 -

naheen_a responded

Question is, will I now be your repeat customer. Most probably not. I had been referring everyone to you and had purchased 3 cars so far. This will probably be my last now.

October 24, 2024

Dealership Rating

Employee Rating

They gave me a real good price, very friendly and kindly and will work with you and try to get you a vehicle for the lowest price as they can. and will work with you and try to get you a vehicle for the lowest price as they can. More

by barrideaux

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Arin Robeson, Arnaldo Perez

Oct 25, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 21, 2024

Dealership Rating

Employee Rating

Big Star Hyundai always provides great customer service. I leave my vehicle in good hands knowing that it will be taken care of both proficiently and within a timely manner. Big Star Hyundai never disappoin I leave my vehicle in good hands knowing that it will be taken care of both proficiently and within a timely manner. Big Star Hyundai never disappoints! More

by STACYSOPHIALACOUR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Hernandez, Arnaldo Perez , Mo Shurafa, Kohl Young, zzKaleb zzChadwell, zzCelcilia zzGarcia, zzBridget zzGutierrez, zzDevante zzJones, zzDyiamond zzJones

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 20, 2024

Dealership Rating

Employee Rating

I feel the practices are deceptive. Was told the car was one price but found out it was $9000 more. Too many unwanted and unadvertised add-ons. The car is good though. No issues. I woul Was told the car was one price but found out it was $9000 more. Too many unwanted and unadvertised add-ons. The car is good though. No issues. I would recommend someone go elsewhere for a Hyundai. More

by Ron_legge

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Juan Pena , Lisandro Sosa, zzChristian zzKaramitsos, zzValor zzOjeda, Finance guy was good.

Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com