Alex Jones
Alex Jones at Big Star Hyundai

Alex Jones

Certified Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.2
32 Reviews

Hi, it’s Alex from Big Star Hyundai! We are bringing in the New Year with a bang! With the largest Hyundai inventory on 45, we will deliver the best service, and will NOT lose your business due to price. With the specials we have every month, you have more to lose by NOT coming into Houston’s #1 Hyundai store. I can’t wait to deliver you the best service possible! Call or text me today at (832)-736-4454 to schedule an appointment.

4.2

32 Reviews

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Dealership Experience

2 yrs, 7 mos

Industry Experience

5 yrs, 4 mos

Specialties & Trainings

Business Consulting

Accounting

View more specialties & trainings

32 Reviews of Alex Jones

January 13, 2025

Dealership Rating
Employee Rating

They did overcharge me for the 2025 Santa Fe I got it from them.. cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nob More

by DANIEL.YOHANNAN094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nick Hernandez, Eric Chairis

Jan 16, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Jan 17, 2025

DANIEL.YOHANNAN094 responded

Hi .. Chris I did called you left a voicemail today and I sent a email yesterday , you did not respond to me yet .. here I am attaching the email message Hi .. I want to let you know that today (1/15/25)is the due date for (2020 Santa Fe ) the car I traded with you guys I not going to make any payments because I transfer the owner ship to you (Big Star Hyundai)on 1/4/2025 .. I got email notification from Hyundai Finance stating that The payment is past due Also you guys overcharged me $1295 for 2025 Santa Fe , the total price of the car is $36,230 you guys are selling it to me $ 37,525 it’s a daylight fraud business you guys are doing especially your sales team.. I feel like all of their mind set is same ..just ripped off customers Thank you

January 08, 2025

Dealership Rating
Employee Rating

Alex was amazing. He was very knowledgeable. He walked me through the whole process. He was polite and charismatic. I would highly recommend him to my friends. More

by mylegrand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Opersteny

Jan 08, 2025

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 25, 2024

Dealership Rating
Employee Rating

Had to wait about 15 minutes before someone came to speak with me but overall it was a good experience More

by kaylonw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 26, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 16, 2024

Dealership Rating
Employee Rating

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still More

by frankie_247
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks

Dec 16, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 12, 2024

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Employee Rating

Great second purchase from Big Star Hyundai, no problems at all! Sit not like all the additional charges at closing! More

by aylco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 13, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 10, 2024

Dealership Rating
Employee Rating

Friendly, informative and very patient with me explaining the details of my purchase. Thank you. More

by dbclay1946
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 11, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 09, 2024

Dealership Rating
Employee Rating

The dealership was excellent. Very kind . Very good service. I will recommend them to my friends and family. I really appreciate the time and effort of the employees. Than you More

by imeldaguerrero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devante Jones

Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 03, 2024

Dealership Rating
Employee Rating

Don't trust them. They will twist their words and not honor the deal agreed! More

by naheen_a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Arnaldo Perez

Dec 04, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Dec 09, 2024

naheen_a responded

Question is, will I now be your repeat customer. Most probably not. I had been referring everyone to you and had purchased 3 cars so far. This will probably be my last now.

October 24, 2024

Dealership Rating
Employee Rating

They gave me a real good price, very friendly and kindly and will work with you and try to get you a vehicle for the lowest price as they can. More

by barrideaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson, Arnaldo Perez

Oct 25, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 21, 2024

Dealership Rating
Employee Rating

Big Star Hyundai always provides great customer service. I leave my vehicle in good hands knowing that it will be taken care of both proficiently and within a timely manner. Big Star Hyundai never disappoin More

by STACYSOPHIALACOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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