Alan Zheng
Alan Zheng at Sierra Honda

Alan Zheng

Finance Manager

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of Alan Zheng

November 24, 2025

Dealership Rating
Employee Rating

They gave me one price for my trade last week and then when I was an hour into my purchase, reduced that. Not happy. Also, the whole process takes way too long and there are simply too many people invo More

by bill.joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2025

Sierra Honda responded

Bill, Thank you for sharing your feedback and for recognizing Elias Martinez's service. We're sorry to hear about the frustration you experienced with the trade-in value changing during your visit and the delays throughout the process. We understand how important transparency and efficiency are, and we'd like to discuss this further with you. Please contact our management team directly so we can better understand what happened and address your concerns.

November 03, 2025

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Employee Rating

Worst buying experience in my life. Scheduled appointment at 2pm. Oscar delegated Alex to assist ne tithe vehicle not being readily available to see at the time scheduled. Alex, while n More

by Rsalbino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Oscar Linares

Nov 05, 2025

Sierra Honda responded

We sincerely apologize for the poor experience and lack of communication during your visit. Your concerns have been escalated to our leadership team, and we’re reviewing our processes to prevent this from happening again. Thank you for your honest feedback.

October 29, 2025

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Employee Rating

The customer service was great, representative was very helpful and understand my needs. Lobby waiting area was comfortable and clean. Will definitely come back for service next time. More

by 304939565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Sierra Honda responded

We're so pleased our team provided great customer service and that your representative understood exactly what you needed. Knowing that our lobby was comfortable and clean adds to your positive experience means a lot to us. Thank you for choosing us, and we can't wait to see you next time!

October 27, 2025

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Employee Rating

I usually dread visiting car dealerships because of the typical high-pressure sales environment, but my experience here was genuinely positive. The staff were courteous and professional, and there was no p More

by paul@injen.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin, John Del Rio

Oct 29, 2025

Sierra Honda responded

Paul, It's wonderful to know that our team provided the courteous, professional, and pressure-free experience you were hoping for. We believe car buying should be a positive experience, and we're delighted that we exceeded your expectations. Thank you for your recommendation and for trusting us with your business. We look forward to serving you in the future!

October 25, 2025

Dealership Rating
Employee Rating

Great sales team, everyone was professional and very helpful made the car buying process easy More

by melijr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Magali Lopez

Oct 28, 2025

Sierra Honda responded

We are happy to hear that your car buying process was easy thanks to the help of our sales team. Don't hesitate to reach out to us if you have any further questions or concerns. We hope you continue to enjoy your vehicle and we wish you safe travels!

October 18, 2025

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Employee Rating

Great customer service from Karen and Armando. I will be back and will recommend to others! More

by roberto.correa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin , Armando, Five stars

Oct 19, 2025

Sierra Honda responded

Roberto, We’re delighted to hear that Karen and Armando provided great customer service and made your experience a positive one. We truly appreciate your recommendation and look forward to welcoming you back again soon!

October 08, 2025

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Employee Rating

Very professional and courteous went above and beyond and very friendly answered all my questions and showed me all available inventory i will definitely send my friends and family to him thank you Oscar More

by jaimesalazar61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Linares , Oscar

Oct 09, 2025

Sierra Honda responded

Great! Thanks so much for your thoughtful feedback, Jaime. We're glad Oscar took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day.

October 06, 2025

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Employee Rating

My husband and I came into the dealership just to test drive some cars. Saul was so courteous, friendly, patient and knowledgeable that we ended up buying a 2025 Honda Accord Hybrid Sport Sedan. Great cus More

by LAURIEAOYAMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Saul Gaitan

Oct 06, 2025

Sierra Honda responded

Laurie, we're so happy Saul made this a stress-free and insightful purchase experience for you and your husband. Thanks for sharing your 5-star review, and please accept our warmest wishes for pleasant travels in the upcoming season, from the whole team at Sierra Honda!

September 30, 2025

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Employee Rating

very good👍🏻 very great👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 Very professional and patient。Even though it was very late and he only had ten minutes left bef More

by 379918859
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dragon Chao, John Del Rio

Oct 02, 2025

Sierra Honda responded

Thanks for sharing the highlights of your dealership experience with us! We're delighted our team was dedicated to your complete satisfaction, no matter the time. Congrats on the new Honda! Best wishes for pleasant travels, from the whole team at Sierra Honda.

September 27, 2025

Dealership Rating
Employee Rating

Great service! Vincent was super nice and went out of his way to help me get the best deal! I absolutely love my new car More

by maddie.gonzalez0817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Nguyen

Sep 29, 2025

Sierra Honda responded

Hi, Maddie! Thanks for giving us the highlights of your dealership experience with Vincent. We're delighted he was dedicated to your complete satisfaction. Congrats on the new Honda! Best wishes for pleasant travels, from the whole team at Sierra Honda

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