Alaina Davis | Page 3

Will and Alaina (sp? ) were able to get me in right away to change out my MachE battery ) were able to get me in right away to change out my MachE battery More

by briankbell41 Verified Customer Verified Customer

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I don’t usually leave reviews unless the review is to call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered and sent to voicemail but never once did I receive a call back (and I left a good number of messages). My part took longer than expected but my service advisor (Alaina) did not have the foresight to look into the reason- it was never shipped. Only after the part never arrived the status was checked and had to be re-ordered. In addition, I paid for an oil change and tire rotation but tires were not rotated. I also had a tire replaced but it was put on backwards. You read that correctly, backwards. After many tries to secure an appointment through the portal to fix the backwards tire and rotation issues, I was finally able to make an appointment. Alaina cancelled with no notification- she never called me. It’s clear that this dealership is unable to complete service or be willing to fix any issues created by the dealership. They will not communicate with customers. Windward Ford service has been one of the worst interactions I’ve had with any business, ever. More

by ap9 Verified Customer Verified Customer

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Very helpful and thoughtful staff! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! More

by ALOHATBIRD Verified Customer Verified Customer

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Will was very helpful getting my tailgate bumper installed in about 30 minutes under warranty. Thanks Will. installed in about 30 minutes under warranty. Thanks Will. More

by Scott C Verified Customer Verified Customer

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Service was very good they took my truck in the next day and fixed my brakes and fixed my brakes More

by Kauweloa Verified Customer Verified Customer

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The service team is excellent with customer service. They're welcoming and responsive. Terrific group of people. The only reason I didn't give 5 stars has to do with price for changing oil and the seemi They're welcoming and responsive. Terrific group of people. The only reason I didn't give 5 stars has to do with price for changing oil and the seeming lack of transparency on cost when making a reservation for service. Specifically, there was no indication of how much my oil change would cost until my car was being checked in. I brought my truck to Windward Ford because of the exceptional service of the people who run the department, but what could keep me from coming back is managements strategy regarding "transparency of cost." More

by donnelnunes Verified Customer Verified Customer

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The team that worked on the F150 was superb, from keeping me informed to the warmth from the staff! me informed to the warmth from the staff! More

by anthony.ssuuna Verified Customer Verified Customer

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Great experience with this dealer. Happy to have a Ford dealer on the Windward side Happy to have a Ford dealer on the Windward side More

by ted30 Verified Customer Verified Customer

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Always very friendly service. Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will contin Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will continued to check in with me and explain what was happening. More

by rwwhdesign Verified Customer Verified Customer

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Was willing to work with 3rd party warranty but then would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do after I got the diagnosis. I WON'T be going back! More

by MATHREJ Verified Customer Verified Customer

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