Will Soong

It takes over a week to get an appointment. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards. More

by jayned Verified Customer Verified Customer

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Service did not do work as described on invoice for 10000 mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds be mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds below the required minimums and the service shop did not fill the air or rotate the tires as it was described for the 10,000 mile check. I could tell because my front left tire was at 31 lb per square inch when I brought it in and it was still the same after the service so that tire never got rotated. More

by JASONDERKS730 Verified Customer Verified Customer

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Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! More

by jerandheather Verified Customer Verified Customer

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Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend. bring my car in always keep it professional and proficient. 10/10 would recommend. More

by krivera13 Verified Customer Verified Customer

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Sometimes hard to contact. Actual service is great 90% of the time.. need minimum words Actual service is great 90% of the time.. need minimum words More

by PAULDUMAS52 Verified Customer Verified Customer

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I’ve been to all the Ford dealerships on Oahu and I keep coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured wh coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured when I go there, and I feel cared for like family. More

by HAMADAW Verified Customer Verified Customer

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I love their friendly service and that they keep you informed as the job progresses. informed as the job progresses. More

by Maile Verified Customer Verified Customer

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Staff was very helpful and service was completed as soon as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. More

by jpao2 Verified Customer Verified Customer

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Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! More

by cmackafj Verified Customer Verified Customer

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The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

by ECARINI Verified Customer Verified Customer

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