Will Soong

Staff was very helpful and service was completed as soon as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. More

by jpao2 Verified Customer Verified Customer

Report | Print

Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! More

by cmackafj Verified Customer Verified Customer

Report | Print

The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

by ECARINI Verified Customer Verified Customer

Report | Print

Service is terrible. Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a r Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a recall and parts to fix it anticipated on June 15. That cane and went and was told they got the part sometime around June 23. Been in service till today July2nd and no calls frim anyone that the car is done ir ready? So my husband goes down to the lot and sees the car outside with the windshield window broken across the front of car. There were scratches on the sides of car and no one was available to talk to. We made numerous call to them and no one answered in any of the areas we called. I bought a brand new car waiting over a month for it to be done and now we have all these damages on the car which we dont even have yet and honestly i dont want it anymore. I bought a new car and i get this. I give the kailua windward zero for their services. Im going to file a formal complaint unless we get this resolved soon! More

by audreylopes56 Verified Customer Verified Customer

Report | Print

Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle. More

by waipa1963 Verified Customer Verified Customer

Report | Print

Quick recognition that we had arrived. Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. S Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. Soon we were on our way for some breakfast confident the friendly staff would have us back on the road for our safe drive home. In about 2 1/2 hours our vehicle was done and we were done. More

by joemochi Verified Customer Verified Customer

Report | Print

Will was awesome. Super easy process and informed on all parts of repair. Thank you very much. Super easy process and informed on all parts of repair. Thank you very much. More

by lawaia Verified Customer Verified Customer

Report | Print

Customer service reps are always friendly and they do a great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous More

by jmskitashima Verified Customer Verified Customer

Report | Print

Unorganized, slow, bad at communicating, and not trustworthy. I will avoid doing business with them again. trustworthy. I will avoid doing business with them again. More

by chad@knightleow.com Verified Customer Verified Customer

Report | Print

The only way I could do that was if you had to do a lot more work more work More

by mattmcdow1 Verified Customer Verified Customer

Report | Print