Alaina Davis | Page 4

Great experience with this dealer. Happy to have a Ford dealer on the Windward side Happy to have a Ford dealer on the Windward side More

by ted30 Verified Customer Verified Customer

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Always very friendly service. Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will contin Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will continued to check in with me and explain what was happening. More

by rwwhdesign Verified Customer Verified Customer

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Was willing to work with 3rd party warranty but then would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do after I got the diagnosis. I WON'T be going back! More

by MATHREJ Verified Customer Verified Customer

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Great Experience. Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Ha Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Hawaii but I will never take my car anywhere else, definitely worth the drive from AinaHaina, More

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Great service and I feel confident my truck is always safe to drive on the roads safe to drive on the roads More

by NALU808GIRL Verified Customer Verified Customer

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Thank you Alaina! ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I highly recommend them to anyone looking for quality products and excellent service. Thank you Windward Ford Service Department! More

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Service people were kind and helpful and explained what needed to be done to my truck needed to be done to my truck More

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Very Knowledgeable, they answered all my questions and explained it in a way I'd understand. Very kind, I felt welcome as if I was family. explained it in a way I'd understand. Very kind, I felt welcome as if I was family. More

by SHANDLER1337 Verified Customer Verified Customer

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Excellent service, attention and communication. Especially by Will. I would recommend to everyone.thank you. Especially by Will. I would recommend to everyone.thank you. More

by breezeoceanside Verified Customer Verified Customer

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I called and scheduled a 10am appt for an oil change - first service of new car. I asked how long service for a simple oil change and the response was about 45min. The service clerk recommended I check first service of new car. I asked how long service for a simple oil change and the response was about 45min. The service clerk recommended I check in early if possible. I arrived at 0930 and checked in (Alaina was awesome - very friendly and helpful!) I left to walk around Kailua and returned at 1100. Car was still sitting in the parking lot. She said it was next ... then it would be 45 min. (What's the point of the 10 am appt?) Car finally done at 1230 ... 3 hours and $230 for a simple oil change and check up. That's about 30 min and $100 at Jiffy lube. Car wasn't cleaned out, didn't wash anything, tires weren't rotated ... I won't be coming back - the wasted time and overpriced service isn't worth it. More

by mfoutch2 Verified Customer Verified Customer

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