Al Palmer

Staff was very friendly and attentive. They made my car buying fun. Overall a great experience! They made my car buying fun. Overall a great experience! More

by JASMINLOPEZ_11 Verified Customer Verified Customer

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I thought I bought an Acura RDX on August 14, 2025. I communicated by text on Aug 13 I was interested in a specific car. The next day I communicated all day with salesman Jonathan. Mid afternoon I t I communicated by text on Aug 13 I was interested in a specific car. The next day I communicated all day with salesman Jonathan. Mid afternoon I told him “YES” I want this car. He congratulated me. Asked for a copy of drivers license and insurance which I immediately sent by text. I’m in Sonoma and they are located in Sacramento. Said he would send me the deposit form to fill out. I told him I had the full amount and would pay cash for the car. I transferred the money. I called my insurance lady and my kids. Then I get a call from Jonathan saying a couple was test driving the car. I asked “my car?” Long story short the couple came back and wanted the car so they sold it to them. When assistant manager called his excuse was they were in person. Doesn’t a verbal yes over the phone, copies of my license and insurance mean something? In the end they offered to keep a look out for another one. Seriously Niello Acura your customer service is beyond horrible. Buyers beware! More

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Very good experience with everyone involved with my purchase and trade in Recommend trying this dealership for looking at your next vehicle I will be back for next vehicle purchase and trade in Recommend trying this dealership for looking at your next vehicle I will be back for next vehicle More

by ANTHONYSTOTT64 Verified Customer Verified Customer

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Easy process and great sales experience . Chris.Knutson was very helpful. Purchased my previous car from him too. Chris.Knutson was very helpful. Purchased my previous car from him too. More

by PAT.JEFFERS1153 Verified Customer Verified Customer

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I recently purchased a 2017 Nissan Altima from Niello Acura. Before taking delivery of the vehicle, I raised two concerns with the sales team: An unusual noise coming from the engine The air condition Acura. Before taking delivery of the vehicle, I raised two concerns with the sales team: An unusual noise coming from the engine The air conditioning not cooling properly I was assured there were no issues and told I could return the vehicle if any problems persisted. Unfortunately, both issues have continued. I took the car to a certified mechanic, who identified the noise as a faulty engine mount and confirmed the A/C system is not functioning correctly. I returned to Niello Acura hoping they would honor their word and address the problems. Instead, I was told there’s nothing wrong with the car — completely disregarding the mechanic’s findings. I’m extremely disappointed with the lack of accountability and poor after-sale service. I bought this car in good faith, reported the issues before finalizing the purchase, and expected better from a reputable dealership. More

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Very impressed with Neillo’s communication! They were very responsive & courteous! Excellent service. Highly recommend. They were very responsive & courteous! Excellent service. Highly recommend. More

by Michelle R. Verified Customer Verified Customer

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I loved working with James & Al. The entire team was helpful & knowledgeable. It was a very easy experience and I am so happy with my new car. Thank you! The entire team was helpful & knowledgeable. It was a very easy experience and I am so happy with my new car. Thank you! More

by KRISTIORR Verified Customer Verified Customer

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It was a smooth process. James was a pleasure to meet. His problem solving skills are invaluable. James was a pleasure to meet. His problem solving skills are invaluable. More

by HIPPOLITI Verified Customer Verified Customer

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Great customer service. Everyone was a pleasure to work with. I would definitely recommend to my family and friends. Everyone was a pleasure to work with. I would definitely recommend to my family and friends. More

by rosie112084 Verified Customer Verified Customer

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Chris was great very knowledgeable, personable, and provided excellent customer service I would recommend him family or friends ! provided excellent customer service I would recommend him family or friends ! More

by GHERNANDEZ545 Verified Customer Verified Customer

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