Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 26

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

Contact Me
4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

January 04, 2024

Dealership Rating
Employee Rating

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

Report | Print
Jan 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 04, 2024

Dealership Rating
Employee Rating

Not satisfied with service usually problems stay and don’t go away. Needs to improve More

by samina.jamilmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kevin Sonnier , Amilia gully

Report | Print
Jan 04, 2024

Big Star Cadillac responded

Thank you for your review. Sorry to hear you have concerns with our Service Department. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly so that I may better work to address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 03, 2024

Dealership Rating
Employee Rating

The staff was very efficient and upbeat. Ainsley was extremely helpful and listened to my issues with the car. I was offered a ride home as the repairs were going to take longer than expec More

by TSMITH0705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 03, 2024

Big Star Cadillac responded

Thank you for your review and your patience! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 03, 2024

Dealership Rating
Employee Rating

I would never recommend the concierge service to anyone it’s never available no matter when I call. Wish I would of purchased somewhere else More

by hermanportales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzFrederick zzMcGrew

Report | Print
Jan 03, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. While resources are limited preventing us from providing conciege service at all times in all situations, we are always looking to grow our loaner fleet and concierge drivers whenever possible. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Vennie Trevino, Service Director

December 31, 2023

Dealership Rating
Employee Rating

Kept my informed of the status on the completion of my vehicle and as usual exceptional service. More

by RMINORJR412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 29, 2023

Dealership Rating
Employee Rating

Big Star Cadillac was clean and the service was good. It was nice to have coffee and water available for those of us who needed it. More

by Kdwamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 25, 2023

Dealership Rating
Employee Rating

I was received cordially and was communicated with in a very kind and timely manner. More

by RONNIEBRIAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 26, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 18, 2023

Dealership Rating
Employee Rating

Ainsley was very helpful and supportive since the beginning. I am so happy and pleased with the service. Will continue to bring my car here. Thank you! More

by lisvaniadelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 20, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 15, 2023

Dealership Rating
Employee Rating

Ainsley always take care of my concerns and deliver a good service plus great quality More

by CHAPARAUL.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 15, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 14, 2023

Dealership Rating
Employee Rating

Great selection of available models. Poor directions between dealerships. Comfortable chairs on the waiting room. More

by FLNEWMAN44
Workmanship
Service Time
Recommend Dealer
Yes
Report | Print
Dec 14, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We would be interested to learn a little more and will be sending you a private message. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

1
...
25
26
27
...
39

Dealership Inventory (460 Vehicles)

new 2027 Cadillac VISTIQ car, priced at $84,113
2027 Cadillac VISTIQ
new
Vibrant White Tricoat exterior
Automatic
All-wheel Drive
$84,113
View Details
new 2027 Cadillac LYRIQ car, priced at $80,633
2027 Cadillac LYRIQ
new
Vibrant White Tricoat exterior
Automatic
Rear-wheel Drive
$80,633
View Details
new 2026 Cadillac Escalade IQ car, priced at $136,422
2026 Cadillac Escalade IQ
new
Vibrant White Tricoat exterior
Automatic
All-wheel Drive
$136,422
View Details
new 2025 Cadillac Escalade IQ car, priced at $145,210
2025 Cadillac Escalade IQ
new
Black Raven exterior
Automatic
All-wheel Drive
$145,210
View Details
new 2026 Cadillac CT5 car, priced at $55,713
2026 Cadillac CT5
new
Black Raven exterior
Automatic
Rear-wheel Drive
$55,713
View Details
new 2026 Cadillac Escalade car, priced at $125,824
2026 Cadillac Escalade
new
Black Raven exterior
Automatic
Rear-wheel Drive
$125,824
View Details
View All Inventory