Adrian Hernandez

I’ll start off by saying it was my first time at this dealership I usually take my car to Fontana of Mazda to get serviced but since Claremont is closer to where I live I thought I’d give this location a dealership I usually take my car to Fontana of Mazda to get serviced but since Claremont is closer to where I live I thought I’d give this location a try. The issue with my car was the catalytic converter and it took almost 2 weeks for them to have my car ready. The thing that really did it for me was that they didn’t have the courtesy to give my car a wash! Like WTH you keep my car for almost 2 weeks the least you can do is throw in a courtesy car wash! & they lacked communication. More

by aguilar.vanessa58 Verified Customer Verified Customer

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Very nice enviroment and people. Car broker was phenomenal. Great car would buy again. thank you. Car broker was phenomenal. Great car would buy again. thank you. More

by JZHIT Verified Customer Verified Customer

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I waited 3 plus hours for an oil change with an appointment when I should have only waited 30 minutes. appointment when I should have only waited 30 minutes. More

by dud3sboomstick Verified Customer Verified Customer

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Adrian addressed my car issues in a very professional manner and displayed exceptional customer service. I cannot say the same for how my car was left after the rear struts were replaced. I was hearing manner and displayed exceptional customer service. I cannot say the same for how my car was left after the rear struts were replaced. I was hearing a clacking noise coming in from the left rear strut the next day . I decided to take it back to Mazda service the following day and informed Adrian of the problem. He graciously agreed to take my car for a review. Several minutes later he approached me and stated that they had found the noise and that the bolts on the left strut had to be torqued more. I was a bit confused as to why I was allowed to take my car off the Mazda Lot with loose bolts. I am glad I caught the problem before things got worse. I hope that this can be addressed and make sure the mechanics are being thorough. Thank you More

by mmendez217 Verified Customer Verified Customer

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