I brought my 3. - mrh2727
I brought my 3.0 Duramax in for a simple oil change and was met with complete indifference. I sat in the service bay while employees sat at their desks eating pizza, pretending not to notice customers waiting. No greeting, no acknowledgment, nothing. I finally had to go inside just to get checked in, and that set the tone for the rest of the visit.
More than two hours passed with no communication. When I asked the cashier for an update, she snapped that I needed to find my own service advisor. I walked to the service area and found that my advisor, Atle Fjugstad, was nowhere to be found. His office was empty while my completed truck sat outside. They had finished the work and simply never bothered to tell me.
That level of disregard is not a mistake; it is a culture. The waiting room was as lifeless as the staff, and the entire operation showed no leadership, no accountability, and no pride in their work. In 36 years, I have never seen customer service this poor. I have watched children run lemonade stands with more professionalism and effort. Moritz Chevrolet didn’t just waste my time; they earned this review.
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