I purchased a vehicle from Joe Cooper at the end of - hollyray3
I purchased a vehicle from Joe Cooper at the end of August. Unfortunately, what should have been a positive car-buying experience has turned into an incredibly frustrating situation.
During the financing process, over $2,500 in additional products were added to my purchase without my knowledge or authorization. These were products I did not request and had specifically declined.
After bringing this to the dealership's attention, they acknowledged the issue and agreed to issue me a refund. However, it has now been over a month, and I still have not received my money.
What makes this even more frustrating is the lack of accountability and follow-through. I should not have to continue chasing down money that should never have been included in my loan in the first place. Not only has this cost me time and frustration, but the additional charges also impacted the amount I financed. The way this was handled by the finance department was, in my opinion, both deceitful and incompetent. The lack of communication and integrity from the finance manager (who is now at Yukon) was completely unacceptable and demonstrated a concerning lack of professionalism, honesty, and accountability.
I am extremely disappointed in the finance department and the dealership's handling of this situation. Agreeing to correct a mistake means very little when there is no follow-through.
Based on my experience, I would strongly encourage others NOT to purchase a vehicle from this dealership. The lack of transparency, professionalism, and accountability throughout this process has been unacceptable. Purchasing a vehicle is a significant financial decision, and customers deserve to be treated with honesty and integrity. Unfortunately, that has not been my experience with Joe Cooper.
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