Sonja Kuczajda

Norman Hyundai responded

Thank you for sharing your feedback. We understand how important clear communication is, and we’re sorry we couldn’t get you into the larger vehicle you were hoping for. We work toward clarity in every step of the process, and while our team advocates for our customers, the banks ultimately control the approval guidelines and final decisions. We’d appreciate the opportunity to review the details of your visit so we can better understand what happened and provide clarity moving forward. Please reach out to our management team directly so we can go over everything with you.

Norman Hyundai responded

Thank you for sharing your experience with Norman Hyundai. We're glad to hear our team was helpful and that you're happy with your new Venue. We appreciate your trust in us and Leah's recommendation.

Norman Hyundai responded

Thank you so much for the 5-star review, Kristen! We are thrilled to hear that our team worked hard to get you into the exact vehicle you wanted and that this was one of your best car shopping experiences ever. We truly appreciate your business and hope you enjoy every mile in your new Hyundai! Welcome to the Norman Hyundai club!

Norman Hyundai responded

Thank you so much for your kind words and for choosing Norman Hyundai! We’re truly grateful for the opportunity to help you, and it means a lot to hear that our team was able to go above and beyond to get you into a vehicle. At Norman Hyundai, we believe everyone deserves a great car-buying experience, no matter their situation, so we’re especially happy we could make that happen for you. Your feedback about our friendly staff and supportive service really motivates us to keep delivering the best for our customers. Congratulations on your new car, and please don’t hesitate to reach out if you need anything in the future. Welcome to the Norman Hyundai!

Norman Hyundai responded

Thank you for the kind words! We're so glad to hear that our team provided excellent service and made your experience a positive one. Being knowledgeable, kind, and always keeping our customers in mind is exactly what we strive for every day. We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future! Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We have attempted to contact the owner of the vehicle several times to provide this update and walk through the next steps. We are under the impression the Palisade as been brought to our service dept to repair the Sun Roof. We hope that the clears the misunderstanding. We also want to be very clear that the claims suggesting this was a scam or that we do not support military members are simply not accurate. At Norman Hyundai, we are proud to work with and support military members, veterans, and their families of all backgrounds, creeds, and identities. Many of our customers — and members of our own team — come from the military community, and we take that relationship seriously. We look forward to completed the resolution for you! Thank you for leaving a review - Norman Hyundai

Norman Hyundai responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Rachel Ozment went above and beyond to help you find the perfect vehicle and secure financing that fit your budget. She truly cares about her customers, and it means a lot to see her efforts recognized. We’re also glad you found our entire Norman Hyundai team to be organized, professional, and sincere—that’s exactly the experience we strive to provide every guest. We can't wait to see you again in out all-new Hyundai Facility! 591 N. Interstate Dr, Norman OK 73069 Congratulations on your new vehicle, and welcome to the Norman Hyundai family! If you ever need anything, we’re always here to help. 🚗 Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Thank you for the great review! We’re thrilled to hear our team made you feel at home — creating a friendly, family-focused experience is what Norman Hyundai is all about. We truly appreciate you choosing us for your vehicle needs. We’re also excited to share that our brand-new, larger Norman Hyundai facility — featuring an expanded Service Department — is coming in 2026! This upgrade will help us serve you even faster and more efficiently. Thanks again for your support, and we look forward to seeing you again soon! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for your kind words! We’re so glad you had a wonderful experience with our sales and finance team here at Norman Hyundai. We look forward to helping you with your next Hyundai purchase and providing the same 5-star service every time you visit! Servicing You and Nothing Else! Your Team at Norman Hyundai