Rachel Ozment

Norman Hyundai responded

Thank you for sharing your feedback. We understand how important clear communication is, and we’re sorry we couldn’t get you into the larger vehicle you were hoping for. We work toward clarity in every step of the process, and while our team advocates for our customers, the banks ultimately control the approval guidelines and final decisions. We’d appreciate the opportunity to review the details of your visit so we can better understand what happened and provide clarity moving forward. Please reach out to our management team directly so we can go over everything with you.

Norman Hyundai responded

Thank you for recommending Norman Hyundai. We appreciate your feedback about our team getting you back on the road.

Norman Hyundai responded

Thank you so much for the 5-star review, Kristen! We are thrilled to hear that our team worked hard to get you into the exact vehicle you wanted and that this was one of your best car shopping experiences ever. We truly appreciate your business and hope you enjoy every mile in your new Hyundai! Welcome to the Norman Hyundai club!

Norman Hyundai responded

Thank you for recognizing the professionalism of our team at Norman Hyundai. We appreciate your feedback.

Norman Hyundai responded

Thanks so much for the awesome review! 🐾 We’re thrilled to hear you had a top-to-bottom great experience with our friendly team at Norman Hyundai. Providing clear answers and outstanding customer service is what we strive for every day. We appreciate you choosing Norman Hyundai for your vehicle needs—whether it’s sales, service, or financing. Enjoy the ride, and we look forward to helping you again in the future! 🚗 Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for your kind words and for choosing Norman Hyundai! We’re truly grateful for the opportunity to help you, and it means a lot to hear that our team was able to go above and beyond to get you into a vehicle. At Norman Hyundai, we believe everyone deserves a great car-buying experience, no matter their situation, so we’re especially happy we could make that happen for you. Your feedback about our friendly staff and supportive service really motivates us to keep delivering the best for our customers. Congratulations on your new car, and please don’t hesitate to reach out if you need anything in the future. Welcome to the Norman Hyundai!

Norman Hyundai responded

Thank you for the kind words! We're so glad to hear that our team provided excellent service and made your experience a positive one. Being knowledgeable, kind, and always keeping our customers in mind is exactly what we strive for every day. We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future! Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We have attempted to contact the owner of the vehicle several times to provide this update and walk through the next steps. We are under the impression the Palisade as been brought to our service dept to repair the Sun Roof. We hope that the clears the misunderstanding. We also want to be very clear that the claims suggesting this was a scam or that we do not support military members are simply not accurate. At Norman Hyundai, we are proud to work with and support military members, veterans, and their families of all backgrounds, creeds, and identities. Many of our customers — and members of our own team — come from the military community, and we take that relationship seriously. We look forward to completed the resolution for you! Thank you for leaving a review - Norman Hyundai

Norman Hyundai responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Rachel Ozment went above and beyond to help you find the perfect vehicle and secure financing that fit your budget. She truly cares about her customers, and it means a lot to see her efforts recognized. We’re also glad you found our entire Norman Hyundai team to be organized, professional, and sincere—that’s exactly the experience we strive to provide every guest. We can't wait to see you again in out all-new Hyundai Facility! 591 N. Interstate Dr, Norman OK 73069 Congratulations on your new vehicle, and welcome to the Norman Hyundai family! If you ever need anything, we’re always here to help. 🚗 Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Thank you for your message. We understand your concerns and want to clarify a few important points. You voluntarily submitted your credit application and agreed to proceed with the transaction based on the terms discussed. As part of that process, credit inquiries were made with your consent—this is standard procedure when initiating financing. While we always strive to honor every deal, final pricing is subject to management approval and availability. At no point did we misrepresent the terms, and our team communicated the process clearly every step of the way. If you have any additional concerns or would like to continue the conversation, we welcome you to contact our management team directly. Servicing You and Nothing Else Your Norman Hyundai Team.