Norman Hyundai

Terrible customer service and they lie about everything. They were trying to buy my car back from me to sell to another customer so they said they would garuntee me getting approved for a newer bigger vehi They were trying to buy my car back from me to sell to another customer so they said they would garuntee me getting approved for a newer bigger vehicle. Waited 4 hrs after a 12 hr shift just to be told no terrible business moto More

Poor experience purchasing from Texas. The dealer did not accurately photograph the car’s condition. The sales team lied about options on the car. The sales team and finance team lied abou The dealer did not accurately photograph the car’s condition. The sales team lied about options on the car. The sales team and finance team lied about their ability to handle Texas TTL in an effort to push their preferred financing. Wholly a very poor experience and I cannot recommend this dealer. Search elsewhere for used cars. More

Everyone was super helpful and nice, I give Sonya a big thank you for being so nice and helpful. I’m super happy with my new Venue. My granddaughter Leah works in the service department and she told me t thank you for being so nice and helpful. I’m super happy with my new Venue. My granddaughter Leah works in the service department and she told me to come here to buy my car, she was right on for recommending me to that! Thanks again Hyundai in Norman for taking such great care of me! More

10/10 recommend went in almost wasn’t able to get anything but Rachel and Logan went all in and got me back on the road anything but Rachel and Logan went all in and got me back on the road More

Very friendly people. worked hard to get us the vehicle we wanted.it was one of the best car shopping experiences i have had.we are very pleased. worked hard to get us the vehicle we wanted.it was one of the best car shopping experiences i have had.we are very pleased. More

The salesman Marlo was amazing and courteous. He kept me updated on the steps being taken and continued to encourage me and fight for me when it came to accommodations due to health limitations w He kept me updated on the steps being taken and continued to encourage me and fight for me when it came to accommodations due to health limitations when it came to shopping in person. I highly recommend him as he cares about his customer not just the sale. So impressed with the help I received when car shopping is dreaded like a trip to the dentist they made everything better. More

I can’t recommend Mike enough! I was extremely picky about the vehicle I wanted, and I refused to settle for anything less than exactly what I had in mind. Instead of trying to pre I was extremely picky about the vehicle I wanted, and I refused to settle for anything less than exactly what I had in mind. Instead of trying to pressure me into buying something that wasn’t right, Mike was patient, understanding, and truly listened to what I wanted. He spent the time searching until he found the perfect vehicle for me. Throughout the entire process, he was honest, professional, and never made me feel like I was asking for too much. He made what could have been a stressful experience feel easy and enjoyable. If you’re looking for a salesman who genuinely cares about finding the right vehicle for you—not just making a sale—Mike is the one to ask for. Thank you, Mike, for going above and beyond. I absolutely love my new car! And thank you to everyone else who made it possible they were all a pleasure to work with More

Norman Hyundai, or any dealership with the Strong point auto group, should be avoided at all costs. The dealership refused to honor any agreement made, even written and signed agreements. Gerald Hargrove r auto group, should be avoided at all costs. The dealership refused to honor any agreement made, even written and signed agreements. Gerald Hargrove repeatedly lied and made agreements that he then said he did not have authority to make. Apparently, that included documentation signed by mangers as well? It is hard to determine where Gerald's lie end and where the management lies begin, as I have been attempting to get clarity for over two weeks and have not had any of the managers or the owner himself return my calls or emails or reach out in any way. The dealership, specifically Gerald Hargrove, Adam Deatherage, and all of the staff working in that dealership not only have no intention of honoring signed paperwork, but all of them are "unable to contact management" and "nobody has any idea how to even reach the owner" The people at this dealership think that lying is a business model. I was told to go ahead and purchase a car at several thousand over what the written agreement said, and that management would "make it right on Monday" Here is sit more than 2 weeks later without any management calls or emails or any attempt to resolve their illegal behavior. Beware of walking into this dealership and expecting anything but illegal bait and switch tactics, even if you have filled out paperwork that has been signed. Don't purchase from this dealership if you think that 2 weeks is long enough to get a phone call or email returned, because I can assure you that is not enough time for anybody to bother reaching out. Don't purchase from this dealership if you value honesty in any way. Don't purchase from this dealership if you don't have an attorney ready to enforce signed agreements, as they do not honor signed paperwork on their end. I was told by the staff that sometimes their financial system has "glitches" so if you do have a loan with them, I would check your paperwork and statements. It is sad that Norman Hyundai thinks that they can cheat ordinary people, and that their managers and owners are complicit with the illegal activities of their employees. More

My visit to Norman Hyundai was quick and pleasant. I’m not a fan of in person dealership purchases but Gerald and Jacob made my experience very easy and hassle free. One of the best in person deals th I’m not a fan of in person dealership purchases but Gerald and Jacob made my experience very easy and hassle free. One of the best in person deals that I’ve ever done! More

his was, without a doubt, the worst car-buying experience I’ve had, and I’ve purchased vehicles from nine different dealerships. From the beginning, I made it clear that I would be using my own financing an I’ve had, and I’ve purchased vehicles from nine different dealerships. From the beginning, I made it clear that I would be using my own financing and putting $5,000 down. I have text messages confirming this, and the dealership acknowledged that it wouldn’t be a problem. After driving an hour to the dealership, the finance manager called and claimed that the agreed-upon price was contingent on financing through them. When I reminded him that I had disclosed my outside financing from the very first conversation, he eventually agreed to honor the price. However, he still refused to send me the buyer’s agreement beforehand. Every other dealership I’ve worked with has provided the purchase agreement so I could finalize financing and have my cashier’s check ready before arriving. Once I got to the dealership, I immediately requested the buyer’s agreement because my bank was closing in an hour and a half, and I needed it to secure my financing. After waiting over 30 minutes and continuing to get the runaround, I decided to leave. Unfortunately, this experience felt unprofessional and poorly managed. I won’t be returning, and I can’t recommend this dealership based on how this transaction was handled! More