1 week ago I deiscovered my horn system did not work in - FRAZIEMG12
1 week ago I deiscovered my horn system did not work in the 2023 Santa Fe I purchased new from this dealership. I only discovered the fact when in order to avoind a collision with a vehicle attempting to cut in front of me on 400 in traffic and traveling at 60 MPH keeping up with the speed of traffic in center lane. When I pressed my horn on the steering wheel, no sound was emitted and thankfully the other driver realized before sideswiping my car and returned into his lane. I contcted the Cumming dealer where I had purchased the car and scheduled a visit to the delweership that same afternnon since I had a trip scheduled out of town and wanted to investigate before putting the car on the road. With a simple description of the condiditon I was told by the technician I spoke to upon arriving at the dealership that this was a rpblem with the 2023 Santa Fe ie. horn failure requiring replacement.I asked the tech since this was a problem he recongnized with a simple description of the issue, WHY had I not received a notice if HYUNDAI KNEW thia was an issue. I am always alerted to the simplest things, example oil changes but not this safey issue. He declined a response and sent my care into the service area to be diagnosed and after 45 minute wait retuned the care to me and said BOTH high and low horns was inoperative and required replacement but there would be no charge for the service since it was a defective part. I am not a hornblower driver as some drivers are so I had no knowledge that my horn was even defective. However I do feel it is a safety concern since it serves as a alert devise when there is no other opton. I was told this dealership didn't have the horns (2) required to replace the 2 defective parts but they would notify my wheb the parts came inm which they did. I asked at the time ihow long would the reapir take in their best estimate and wass told 2-2.5 hours and then, if this dealership offerd Valet service and was told no. I explained I only lived 10 minutes from the dealership but was again told no transport service was provided for repairs. I questiioned a 2.5 hour wait for a "repair" that Hyundai was aware of the failure of the defective part with no notice to owners of the vehicle and now my time was not of any concern to them. I scheduled for the repair when they called 6 days later that the parts were in and I scheduled for the "repair" to be done 2 days later. On arrival for the sceduled "repair" I asked again how long the "repair" would take and was told again 2.5 hours since the sterring wheel and dash would have to be removed in order to install the " repair defective replacement parts" that had failed. Once again I asked if they could provide Valet service since I would have to find someone to bring me and pick me up, but again was told no Valet service. That being said, I adjourned to the showroom of the dealership where a table was available to wait out the "repair" completion. I was positioned to see other customers who were bringing their cars in for repair and after aproximately 1 hour of waiting, a young man drove his vehicle in to the service bay, and within approximately 10 minutes he was being escorted by his technician to the area of the showoom where I was sitting, The double doors were opened for him and right there was a Valet service vehicle clarlly identitying it as Cumming Hyundai on the passenger door. The customer entered the vehicle and frove away. I sat and cotentemplated what I had just witnessed and gave serious thought to what my reaction should be. Thought prrocesses were maybe he paid more for his car than the $50,000 I had paid in cash 3 years ago from this same dealership?. Maybe he was a relative of this Dealership owners? I even went outside to walk around while I was deciding what acrion I shhous take. At the 2 hour mark, I had decided. I went to the Managers desk and waited until the young man seated behind the desK . . . . . TO BE CONTINUED .. . .
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