Hyundai of Cumming

Do not go to this dealer they do not know what they are doing and just steal your money. Can not fix cars but charge for inferior repairs doing and just steal your money. Can not fix cars but charge for inferior repairs More

The worst dealership in the world. They sold me a lemon lexus LS460. I was given a terrible deal and lied too by the manager. I dont recommend this dealership at all! They sold me a lemon lexus LS460. I was given a terrible deal and lied too by the manager. I dont recommend this dealership at all! More

AWFUL Service Department - 5 HOURS for an oil change and 30,000 mile appt. I had an appointment too!! My service rep left with a family emergency but nobody told me!! People were coming and going and I just 30,000 mile appt. I had an appointment too!! My service rep left with a family emergency but nobody told me!! People were coming and going and I just sat there. I texted the number that I was given to use to contact them and even called from the waiting area. Every time I went to the service desk, they were busy helping other people and never even really looked at me. I finally went out and stood in one of the bays. Conner came up and helped me. He apologized and told me that my service person had left and didn't know why nobody let me know. I told him that I had to go because I had another appt. My car appt was at 9:45 am and I told him I had to be in my car leaving by 2:30. I don't even know what all they did to my car. It was not washed and Conner told me to come back by and they would wash it! He did what he could but the damage to my day was already done!!!! A manager should have called me that day. I called the service department and left 2 messages the next week for a service manager. I NEVER heard from anyone!!!! We have always had Hondas and taken them to Lou Sobh service department for EVERYTHING!! Even tires! They always gave superior service!! The would meet me at the car as soon as I drove in and would set me up immediately even if I didn't have an appt. That was not my experience at all with this service dept. I even stood next to my car, waiting for someone to come out to help me. I will NOT be back!!!!!! I will take any warranty service to another dealership. It is RIDICULOUS that nobody returns call. The only survey I got was from Hyundai too. NOTHING from this dealership!!!! More

1 week ago I deiscovered my horn system did not work in the 2023 Santa Fe I purchased new from this dealership. I only discovered the fact when in order to avoind a collision with a vehicle attempting to c the 2023 Santa Fe I purchased new from this dealership. I only discovered the fact when in order to avoind a collision with a vehicle attempting to cut in front of me on 400 in traffic and traveling at 60 MPH keeping up with the speed of traffic in center lane. When I pressed my horn on the steering wheel, no sound was emitted and thankfully the other driver realized before sideswiping my car and returned into his lane. I contcted the Cumming dealer where I had purchased the car and scheduled a visit to the delweership that same afternnon since I had a trip scheduled out of town and wanted to investigate before putting the car on the road. With a simple description of the condiditon I was told by the technician I spoke to upon arriving at the dealership that this was a rpblem with the 2023 Santa Fe ie. horn failure requiring replacement.I asked the tech since this was a problem he recongnized with a simple description of the issue, WHY had I not received a notice if HYUNDAI KNEW thia was an issue. I am always alerted to the simplest things, example oil changes but not this safey issue. He declined a response and sent my care into the service area to be diagnosed and after 45 minute wait retuned the care to me and said BOTH high and low horns was inoperative and required replacement but there would be no charge for the service since it was a defective part. I am not a hornblower driver as some drivers are so I had no knowledge that my horn was even defective. However I do feel it is a safety concern since it serves as a alert devise when there is no other opton. I was told this dealership didn't have the horns (2) required to replace the 2 defective parts but they would notify my wheb the parts came inm which they did. I asked at the time ihow long would the reapir take in their best estimate and wass told 2-2.5 hours and then, if this dealership offerd Valet service and was told no. I explained I only lived 10 minutes from the dealership but was again told no transport service was provided for repairs. I questiioned a 2.5 hour wait for a "repair" that Hyundai was aware of the failure of the defective part with no notice to owners of the vehicle and now my time was not of any concern to them. I scheduled for the repair when they called 6 days later that the parts were in and I scheduled for the "repair" to be done 2 days later. On arrival for the sceduled "repair" I asked again how long the "repair" would take and was told again 2.5 hours since the sterring wheel and dash would have to be removed in order to install the " repair defective replacement parts" that had failed. Once again I asked if they could provide Valet service since I would have to find someone to bring me and pick me up, but again was told no Valet service. That being said, I adjourned to the showroom of the dealership where a table was available to wait out the "repair" completion. I was positioned to see other customers who were bringing their cars in for repair and after aproximately 1 hour of waiting, a young man drove his vehicle in to the service bay, and within approximately 10 minutes he was being escorted by his technician to the area of the showoom where I was sitting, The double doors were opened for him and right there was a Valet service vehicle clarlly identitying it as Cumming Hyundai on the passenger door. The customer entered the vehicle and frove away. I sat and cotentemplated what I had just witnessed and gave serious thought to what my reaction should be. Thought prrocesses were maybe he paid more for his car than the $50,000 I had paid in cash 3 years ago from this same dealership?. Maybe he was a relative of this Dealership owners? I even went outside to walk around while I was deciding what acrion I shhous take. At the 2 hour mark, I had decided. I went to the Managers desk and waited until the young man seated behind the desK . . . . . TO BE CONTINUED .. . . More

Following our purchase of a 2018 Hyundai Tucson in February, we experienced problems with sluggish engine performance. We met with service to search out the cause of the problem. Some service was p February, we experienced problems with sluggish engine performance. We met with service to search out the cause of the problem. Some service was performed to improve the engine performance, but did not totally remove the problem. Service continued to work with us and further analysis uncovered that the problem was a clogged catalytic converter. They were able to correct all of the problem and we are very pleased with the engine performance. The staff was very helpful and easy to work with. More

This visit was not what I expected. The did try to make it right afterwards The did try to make it right afterwards More

This review is only for the service department. I’ve gone to Hyundai of Cumming for years with my 2016 Genesis (oil changes, rotations, recalls, etc.) and things were fine until recently. At my 10/ I’ve gone to Hyundai of Cumming for years with my 2016 Genesis (oil changes, rotations, recalls, etc.) and things were fine until recently. At my 10/18/24 service (72,944 mi) they refused to rotate my tires, citing tread depth. I later found severe inside wear on both rears at my 9/2/25 service (77,603 mi). I always request rotations, which is documented in my service orders, yet the tech admitted my rears had clearly been on “a while.” The service manager, Liam, blamed alignment and denied missed rotations. If rotations had been done, all four tires would show similar wear. Instead, I was pushed toward pricey Eagles and an alignment. This raises trust issues. My wife and I will go elsewhere in the future. More

I purchased a 2024 CPO Hyundai Palisade from here. The team was very nice when I purchased and did have a slightly better price than comparable vehicles elsewhere, but overall I had a pretty negative The team was very nice when I purchased and did have a slightly better price than comparable vehicles elsewhere, but overall I had a pretty negative experience. They did not program the car properly as a CPO and I only found out because of my BlueLink subscription. To fix it, they required me to come in, "get a free tank of gas for the trouble, and leave the car for an hour." Pretty annoying because I live almost an hour away, but okay - I went in, they didn't have a loaner waiting for me as we discussed (they did eventually give me a manager's car), didn't fill up my tank because "their card wasn't working" and all in it took closer to 3 hours, plus 90 minutes of driving for me. Oh, and my BlueLink subscription didn't update so I still have to call at some point to fix that. I gladly would have paid more for a vehicle from another dealership to avoid wasting 5+ hours of my life due to their mistake. If you value your time, I suggest choosing another dealership. More

John Johnny at Hyundai of Cumming is absolutely awesome! I took my daughter in to look at a 2025 Sonata that we found online, he was very detailed with her and honest with her. He went through the set up I took my daughter in to look at a 2025 Sonata that we found online, he was very detailed with her and honest with her. He went through the set up of the car and was completely patient while she was learning about it. We will definitely recommend him to others and will be back! Awesome deal on the car! Thank you John! More

Absolutely disappointing experience – avoid this dealership. Had a Hyundai Veloster "repaired" here, and not even a week later, everything went downhill. The vehicle had a knocking noise when it dealership. Had a Hyundai Veloster "repaired" here, and not even a week later, everything went downhill. The vehicle had a knocking noise when it was brought in, with no other mechanical issues at all. The service advisor at the time said it was covered under a TSB, which was perfectly fine. They took the car and provided a loaner in its place until the repairs were completed, which was also fine. After 6–7 months, the advisor finally reached out to say the vehicle was finished and ready for pickup. The advisor also seemed to be in a rush to get the loaner back for some unknown reason and was very inflexible when it came to scheduling the return of the loaner and the pickup of the Veloster. The Veloster was picked up on Saturday, 05/31/2025. It was driven to work and back home that day, and again on Sunday. While driving home on Sunday, the check engine light came on—which was concerning, considering the engine had just been replaced. The vehicle was brought back to the dealership and scanned for codes, only to reveal a P0420 code for the catalytic converter. After further discussion, the dealership decided not to address or remedy the situation whatsoever. Then, on Tuesday, 06/03/2025, the A/C stopped working. Now there were two major issues that occurred immediately following the engine replacement, and the dealership showed absolutely no interest in even considering the possibility that these problems were related to the repair. By that point, the vehicle had already been back to the dealership twice. A couple of days later, it was also noticed that the entire fog light assembly on the front passenger side was missing. Upon closer inspection, it was clear that the fog light had been removed—not broken off. The wiring connector was neatly wrapped around the washer reservoir components and was completely undamaged. There had been minor damage from a small prior impact on that same side, which we had already documented with photos. In those photos, the fog light was clearly still securely attached and fully operational. The advisor tried to blame the missing fog light on the previous damage, but we had clear proof that wasn’t the case. Still, the dealership had no interest in resolving any of these issues. When the manager finally got involved, the situation was explained to him—and his responses were absolutely dumbfounding. When it was suggested that the mechanical issues could have been caused during the engine repair, his response was: “So you’re saying the engine is the start of all components on the vehicle, so whatever happens after the engine replacement can be blamed on the repair?” That is not what was said at all. After attempting to clarify, his only response was: “Well, sir, we can’t be sure of that.” When we explained the fog light situation and mentioned that we had picture proof showing it was present and functional before the car was dropped off, his response was: “Do you have a picture of the fog light plugged in? Because if not, then we can’t be sure of that, sir.” At that point, I realized exactly what kind of person I was dealing with. It became clear that nothing was going to be done about the vehicle. I requested multiple times to speak with the General Manager, but the service manager denied that request each time. I’ve worked in dealerships for years, and I am absolutely baffled at how this entire situation was handled. I would never recommend this dealership—or this brand—to anyone after this experience. This is probably the first time I’ve ever felt that Yelp reviews were more accurate than anything else. More