We bought a brand new 2025 Equinox EV in March (2025). - Frustrated
We bought a brand new 2025 Equinox EV in March (2025). In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off and on for over a month since October 30th (including one time where we left it there for over 2 weeks and the problem still wasn't fixed). We, once again, do not have access to our vehicle. We were promised that the repairs would finally be done Friday 1/16/26. We had to call repeatedly to find out that the car would not be done until 1/17/26. Shock - surprise - it was not done on 1/17/26. We called multiple times on 1/18/26 - and no one would even answer the phone. It is now 1/19/26 and we still have no vehicle. The answer is always that they had to "order a part." We have gotten no updates unless we persistently call them. We get no empathy and told that the GM will call us (spoiler: he won't). The head of service is downright nasty if you have an issue (he tried to convince us there was no issue with the tire pressure sensors or OnStar module - yet the screen doesn't work at all)...and today was more interested in complaining about his recent lab work (and high cholesterol) than trying to right the issue of them essentially holding our car hostage. It should not take months to fix these issues. We shouldn't have to call incessantly just to get some sort of update on our vehicle. I would even take a simple, "I'm sorry it's taking so long." But NOPE. I spoke to a guy in sales two days, out of desperation because we couldn't get ahold of anyone in the service department, and was promised we'd get a call from the GM to fix this. I won't hold my breath.
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