Headline: Electrical Issue on Vehicle, but VP & GM Ron - TF
Headline: Electrical Issue on Vehicle, but VP & GM Ron Ward Righted the Situation
I recently purchased a vehicle from this dealership that was still under factory warranty. Unfortunately, it developed a major electrical issue almost immediately after leaving the lot. It appears a miscommunication at the dealership may have caused the vehicle to be put out for sale before the necessary repairs had actually been completed.
While it was incredibly frustrating to experience such a critical defect right after buying, I want to give major credit to the Vice President & General Manager, Ron Ward, for how the situation was handled.
Once the issue came to his attention, Ron took total charge of the process to rescind the purchase contract. He ensured the entire deal was completely reversed and that everything was returned to me without a single dollar in charges or fees.
While the initial oversight was disappointing, I am incredibly grateful for Ron’s leadership and integrity. He stepped up, took responsibility, and ensured a bad situation was made right.
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